Question about Creative Labs ZEN V Plus MP3 Player

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Computer doesn't recognize device is plugged in.

I have a creative labs Zen V Plus mp3 player. The device is plugged into the computer but the computer doesn't recognize it is plugged in. No matter where I go it says device is not plugged in. I looked under device manager and it is not listed. I am operating on Windows Vista Home Premium. I have the latest download of audible manager and it says my creative product is up to date.

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  • Sportschef Feb 28, 2008

    I have the same problem! The Zen charges fine. The company tech support suggested I send it to them, but that seems silly. I've tried resetting it, but that doesn't help. Can one buy the connection thing separately? That sounds like a decent thing to try. I'd hate to replace the whole thing when it seems to be working fine.

  • Anonymous Feb 29, 2008

    I dont no how to use this product

  • woowbloo Mar 01, 2008

    my zen wont charge

    all it does is go to the screen where it says ZENvplus and it like freezes or something i've tried everything and i really dont want to have to buy a new one

  • Anonymous Mar 02, 2008

    my laptop is brand new and will not recognise my zen v mp3 player

  • fritos 3 Mar 03, 2008

    I have the same problem but also the screen on player only reads docked we have tried deleting everything and reinstaling it ,we have even tried different usb ports nothing has helped.any comments would be appreciated

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I had the same problem...what a piece of junk!...however i got around this by charging it in my PS2 USB port....my problem is that my pc wont show Zen connection and im running Win2000..Any tips from cyberspace? thanks

Posted on Mar 01, 2008

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Hi,
try aa different USB Port if your computer Has One.
Turn the power On The MPEG Player on and off when it,s Connected.
If this does,nt help.
Replace your USB lead, it is possibly broken internally, or player fault.
Mike @ Compurepair.

Posted on Feb 25, 2008

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Posted on Jan 02, 2017

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If you already try both reset, then try doing a firmware update.

On computer try unplugging computer power cable, and if it is a laptop also remove battery, this sort out problems related with electrostatic charges on computer USB ports.

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i can help with the computer registering it...

insert zen v plus install cd
exit out of autorun for cd
go to control panel
click on system
click on the hardware tab
click on device manager
click on portable devices
right click on your USB device with the yellow warning sign
go to properties
when it tells you that the drivers arent installed... go to the browse button and select your zen v plus install disk
hit ok and it will find the drivers that way...

as for thedisplay... once you get the computer to recognize its there troubleshoot it.

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