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Re: my mp3 player wont work it's at the refresh datebase...
Hi what you need to do is goto sandisk website and download the latest firmware but before you do that try and put the mp3 into recovery mode if it goes into recovery mode then you can install the latest firmware this is how to put it in recovery mode 1. unit off slide lock switch to lock position 2. hold down rec button on left hand side 3. whilst holding rec button switch mp3 on whilst still holding rec button this should now be in recovery mode now download firmware and follow instructions this should solve your problem as long as it is a software problem let me know how you get on ok
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It often happens when it doesn't a file is corrupted. If it gets stuck on "Refreshing database", turn it off by holding the power switch until it shuts down, then plug it on a computer and when the sansa logo appears, unplug it. It will skip the datebase refresh and you'll be able to reformat it.
You can set up the SonicStage software on multiple PC's / Laptops. You can also transfer songs from your MP3 player to your PC and Laptop or vice versa.
Try rebooting your laptop while the USB MP3 Player connected to the USB port. After reboot, try clicking on the installed SonicStage icon. If this goes through then your MP3 player will be detected and you can now transfer music to it.
If you tried everything you could then Format the player. It will erase everything and will Very much fix anything wrong with the player. To do That go to start>my computer>Mp3's Drive. Probably a Letter like (F:) or (G:) which ever the mp3's drive is. Then Right Click on the Drive and Click Format. it will ask if you want to format, as it will erase everything. Click yes and perform a "quick format" when done. safely disconnect from the computer and restart. then load the songs. It should work then. Hoppe this worlks. :]