Question about Digidesign Mbox External Sound System

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BROKEN MBOX I NEED MY MBOX REPAIRED. HOW CAN I GET IT TO YOU, AND HOW MUCH AM I LOOKIN AT FOR A REPAIR. IT WORKS, BUT THE PLATE IN THE FRONT BROKE OFF, WHEN IT FELL, AND NOW THE LIGHTS DON'T TURN ON , BUT IT DOES WORK.

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  • hanuman2 Sep 05, 2008

    Hi,




    I have an MBOX Pro that is broken, My duaghter put a small screwdriver in a firewirecable connected to the MBOX pro. The MBOX was connected with another FW cable to the MAC whilst switched on.
    Soubd shut dow, LEDs do not work, Protools does not see the hardware and will not boot up.
    Do you have experience with this and how much will this cost about?



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We are not the manufacturer, you will need to contact Digidesign to get it repaired. We are just a community site that tries to help users with questions about various things.

Posted on Feb 25, 2008

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Replacement faceplate should cost you about 30 bucks including shipping. Call their paid support line 888 918 3444 (you will need to enter a credit card there) and tell them you want to order a replacement faceplate for original Mbox. Ask them not to charge you for the call as you are not calling for support, only to order a part. However, if you want them to fix it for you, they are also the right guys to give you a quote.

Replacing it should not be too hard, and I suspect that light are blank because one of the harness connectors is disconnected or maybe damaged. The main thing is that it is working internally. That faceplate is a bad joke on an otherwise great design.

Posted on Apr 11, 2008

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