a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Could be driver problem. You can try reinstalling the driver for the device. If it's a vista system, you might want to run the executable file in administrator mode, or even change the compatibility to XP.
Uninstall the current installation of the device software.
Insert CD in CD-ROM
Right click on the setup file
Choose properties / Compatibility Tab
Set it to XP
and tick the box at the bottom run as administrator.
you may be having conflicts with usb devices. try temporarily removing all unnecessary devices from the usb ports. unplug and then plug the drive back in. you could try another port. if all ports are in use, then unplug another device, like the mouse and plug in to that port, then plug the mouse into the writers port. i had a similar problem with a wireless usb lan that stopped another device from being recognised. when i removed the lan and replugged the unrecognised device, windows recognised it. i obviously had to use the wireless lan, so i swapped that with the mouse and it worked.
I had the same problem with the GH22 Internal drive on vista. Assuming this is the only cd drive you have, just go to the device manager and remove/uninstall anything under "DVD/CD Rom Drives" then restart. It should get picked up and recognized properly. It took a couple of restarts to work. For refrence, I only have the LG GH22NP20 installed, what appears in device manager are 2 items... (1)HL-DT-ST DVD-RAM GH22NP20 SCSI CdRom Device... (2) KU1051Q EAG855E SCSI CdRom Device... Incase you have multiple cd drives, this should help tell em appart. Enjoy. IDK399