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Drive not responding

Whenever a cd or dvd is inserted in the drive the drive makes a noise as though it is working but the drive does not actually acknowledge that there is a disk in. Please help

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  • deangannon Feb 26, 2008

    Thanks for replying so swiftly. We have only had the laptop since mid January and have used it 'normally' up until about 2 weeks ago at the most. The noise made is normal as far as my ear can hear and the problem just happened one day without any previous problems. No cds/dvds/software is recognised in it at all. I Have looked at the autoplay function and that is no help really no matter what setting we put it on. I am presuming that the drive is 'dead but surely not after less than two months use! Could try registry but am weary as dont know too much about it.




    Thanks

  • doomdude1101 May 18, 2008

    I have the same problem, my cd/dvd drive makes the noise as is it's realy working. But it dosent think there is actualy a cd in there.

  • Spyro Aug 15, 2008

    I had this problem cd/dvd not responding about 2 weeks after I bought the laptop about 3-4 years ago. Replaced under warranty but now I am having the same problem. Had a look at pchub.com but they don't have stock along with the new battery I need!. Is this a common problem with BenQ cd/dvd? Haven't had this sort of problem before.

  • Kenneth  Keaton
    Kenneth Keaton May 11, 2010

    Been busy doing actual repair jobs on laptops here lately sorry about not getting back to you. Unfortunately,.. it does sound like a dead drive. If you just got the thing in January,.. I'd say request a service call ( sending laptops off to get fixed can be problematic at best ) and if you bought it at Best Buy by chance... click here. Most manufacturers will send out a technician if you are persistent. I myself did service calls for Compaq, Packard Bell, and HP many years ago in the area I lived at the time. And I went to the homes of the owners at a time convenient for the owner, not the OEM. And yes,.. it is not unheard of for a drive to go bad in a short time... It happens. Just like with anything else made by humans,.. mistakes can and will be made. Hope I've given you some insight and useful information. If there's any other help I can give you let me know.

  • Kenneth  Keaton
    Kenneth Keaton May 11, 2010

    sorry for the double post

  • Kenneth  Keaton
    Kenneth Keaton May 11, 2010

    Is this with ANY type of cd? have you tried in 'Safe-Mode'? is it a louder noise than what was normal?
    did this happen all at once or has your drive occasionally had an error in the middle of reading a file
    such as an MP3, AVI, MP4 ( audio & video files ). Couple of things you can try but ultimately if none
    of them work,.. you may be looking at a dead drive. Try 'Safe-Mode', try different types of cd's ( music,
    and data ) open the drive and see if it's overly dirty/dusty ( dirt on the lens etc ). Most techs would
    just say your drive is dead, get a new one. But I myself would hate to spend the money on a replacement,
    if I could fix the one I had by using a cd drive cleaner.

  • Kenneth  Keaton
    Kenneth Keaton May 11, 2010

    Is this with ANY type of cd? have you tried in 'Safe-Mode'? is it a louder noise than what was normal?
    did this happen all at once or has your drive occasionally had an error in the middle of reading a file
    such as an MP3, AVI, MP4 ( audio & video files ). Couple of things you can try but ultimately if none
    of them work,.. you may be looking at a dead drive. Try 'Safe-Mode', try different types of cd's ( music,
    and data ) open the drive and see if it's overly dirty/dusty ( dirt on the lens etc ). Most techs would
    just say your drive is dead, get a new one. But I myself would hate to spend the money on a replacement,
    if I could fix the one I had by using a cd drive cleaner.

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  • 185 Answers

Windows uses autorun or autoplay to detect removable discs such as cds and dvds.

Some cd and dvdroms, especially software installers, have an autorun.inf file which forces the disc to start.

Firstly Autoplay. Your media player may have been set to disable this function so your discs do not automatically run. Or you may have several suitable media players installed, but you haven't set one as your default player. Make sure you choose a default player, then set it to automatically run when a disc is inserted.

Secondly, you should be able to manually run the disc by going to My Computer then left click the dvd or cd drive. You may be prompted to select a player or program to run the disc.

Thirdly, "autorun" may have been disabled in registry.
You can check this by looking at the following key in registry.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDriveAutoRun
This will be followed by Bit 0 for drive A and Bit 1 for drive B etc. IF YOU DO NOT UNDERSTAND THIS, DO NOT TOUCH REGISTRY!!!

Fourthly, as kykeaton says, you may have a faulty drive.






autorun may have been deliberately disabled in registry.

Posted on Feb 26, 2008

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