Zen Vision M won't register on computer & screen won't turn on!!
Had the device for quite awhile when one day I plugged it into the usb to charge and the screen would not turn on. I can still see the "charging" lightning bolt, but the screen will do nothing else. Also, I have tried on several computers, but all of the sudden (same exact time as the aforementioned problem) they will not recognize it. I have hear this from ALOT of people recently. Any tricks, tips, or ideas or did Creative Labs simply screw us?? Thanks!!!
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I just sorted one of these out. Forget the usb cord even witht the blue light flashing it ain't charging. Not sure about the internal wiring of the dongle but usb just doesn't seem to deliver enough oomph to get it started when the battery is that flat. Get a mains adaptor and plug that in to the charging socket on the dongle or get one of those dedicated mains chargers from ebay. Once I did this I was up and running in no time.
was their any software that came with the device to download. If you have it plugged in to a receivers usb port, check with the receivers ability to read the device, some only handle up to 2Gs. If plugged into usb on computer your device should aquire software to make it recognizable.
I use to have that little player and i remember how it could be tricky on different computers.
If these don't work please report back: 4. If the Zen is not detected by or charging from the computer when connected,
make sure you are using a USB port on the back of the computer (built
into the motherboard) instead of one wired to the case (front or side).
That way you are using a USB port with the proper power output.
5. If the Zen is not detected by or charging from the computer when connected,
make sure the USB port you are using are USB 2.0 and not v1.1. If you
computer is a newer computer, this shouldn't be a problem, but if it is
an older computer, it may only have USB 1.1 ports which doesn't output
enough power as USB 2.0 ports.
6. If the Zen is not detected by or charging from the computer when connected,
make sure you have no other USB devices plugged into the computer
(front and back ports), but the Zen. That may be worth a try to see if
you can get enough current from the USB ports to begin charging it
again. Usually the more devices you have plugged into the USB ports,
the less current that will be available for charging due to the power
being shared with all other devices plugged in.
7. If the Zen is not detected by or charging from the computer when connected,
make sure that the drivers are loading for it properly under Device
Manager (no conflicts showing). I believe the Zen will not be detected
or begin charging unless its drivers are loaded and working properly.
i've got the same problem. several days ago it was in a condition where every power-on (after several hours of non-use) caused it to rebuild the database. i thought the mp3 tags were at fault since i had seen this earlier on thie zen vision:m 30gb, but i had fixed the situation at that time by fixing all of the tags. i hadn't had the problem for months... at least until last week.
so, i rebooted the zen into the utility (?) mode where I did a chkdsk (or whatever its called). that didn't fix the problem.
i then started having another problem. I could select a track, an artist, or album and the music would play, but i could not skip forward or back into the song or to the next song. the now playing screen told me to select music (even while music was playing) but it would not display the track details.
i tried connecting to my computer and the autorun dialog comes up asking if I want to start media player, etc. any of the options that i select tell me that the device cannot be found. it recognizes the USB connection otherwise it wouldn't tell me that I have a zen and want to start the media player, but the applications don't know what to do with it. i see the same behavior with media explorer, mediamonkey and other apps. I cannot use Explorer to browse the zen file system either.
i tried to reload the firmware, but the device could not be recognized.
i went to the utility menu to format the drive, but i still cannot connect -- and I no longer have any music.
i reset all settings. still no improvement.
i installed the software onto another computer and i see the same behavior... it sees the device when i plug it into USB, but the applications do not see the device.
If that doesn't fix it trythe USB cable Screen Doesn’t come on anymore http://www.anythingbutipod.com/forum/showthread.php?t=18859 If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."
. How to reset Zen v + http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize http://www.anythingbutipod.com/forum/showthread.php?t=10960 If that doesn't fix it trythe USB cable
Try a different USB cord if you have one and plug it in to a desktop computer (not a laptop). Leave it plugged in for a while and the battery might be charged enough to display the screen (happened to me on my zen vision M and this fixed it)
I had a similar problem with my Zen Vision: M. I had let it sit for awhile and the battery lost all power. It wouldn't charge or connect to the computer. After fighting with customer support for a long time they agreed to have it shipped in for service.
I also was not able to find my receipt to send them. But I bought it at Circuit City and they are able to pull up any receipt for any purchase made with them. I suppose you could always try to try that with the retailer you purchased the device from.
Before you go to all that trouble though try these steps:
1. Connect the device to the wall charger.
2. Hold the power switch to ON.
3. Put a paper clip into the reset hole.
4. Continue holding the power switch on until the Creative logo appears.
5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device)
6. When the reformatting is done, select Reboot from the Recovery Mode menu.
Let me know what the results are from this.