Question about Creative Labs ZEN Vision:M Digital Media Player

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Zen Vision M won't register on computer & screen won't turn on!!

Had the device for quite awhile when one day I plugged it into the usb to charge and the screen would not turn on. I can still see the "charging" lightning bolt, but the screen will do nothing else. Also, I have tried on several computers, but all of the sudden (same exact time as the aforementioned problem) they will not recognize it. I have hear this from ALOT of people recently. Any tricks, tips, or ideas or did Creative Labs simply screw us?? Thanks!!!

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Well you could try reseting it if you havent elready and if you have well...i have the same problem two so maybe creative labs is screwing us over.

Posted on Mar 04, 2008

  • trivumfan Mar 04, 2008

    and if you find any ways to fix the problem i would be happy to know. i also dropped my zen and it worked fine for a long time then this one day it wouldnt properly hook up to my computer. i see the little lightning thing but it waont go into the docked mode or take songs or movies. i can still listen to the songs i had on there in the first place but i cant add any and that very very greatly annoys me!!!!

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2 Answers

My zen vision m is completely dead and will not turn on. When plugged into the usb charging cord and into my computer, it still will not even turn on to at least the charging screen like it should, or at...


I just sorted one of these out. Forget the usb cord even witht the blue light flashing it ain't charging. Not sure about the internal wiring of the dongle but usb just doesn't seem to deliver enough oomph to get it started when the battery is that flat. Get a mains adaptor and plug that in to the charging socket on the dongle or get one of those dedicated mains chargers from ebay. Once I did this I was up and running in no time.

Dec 25, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

I have a Zen Vision M 30G when i plug it in i get a malfunction error and the USB does not recognize it, It does however charge and everything works properly on the Zen


was their any software that came with the device to download. If you have it plugged in to a receivers usb port, check with the receivers ability to read the device, some only handle up to 2Gs. If plugged into usb on computer your device should aquire software to make it recognizable.

Nov 07, 2009 | Creative Labs Zen Micro MP3 Player

1 Answer

When I plug in my Zen Micro to the PC to chage all i get is the flashing charge signal but the devices does not recgharge. This is the same USB that i have used successfully on another PC. it also wont...


I use to have that little player and i remember how it could be tricky on different computers.

from http://www.anythingbutipod.com/forum/showthread.php?t=27711

If these don't work please report back:
4. If the Zen is not detected by or charging from the computer when connected, make sure you are using a USB port on the back of the computer (built into the motherboard) instead of one wired to the case (front or side). That way you are using a USB port with the proper power output.

5. If the Zen is not detected by or charging from the computer when connected, make sure the USB port you are using are USB 2.0 and not v1.1. If you computer is a newer computer, this shouldn't be a problem, but if it is an older computer, it may only have USB 1.1 ports which doesn't output enough power as USB 2.0 ports.

6. If the Zen is not detected by or charging from the computer when connected, make sure you have no other USB devices plugged into the computer (front and back ports), but the Zen. That may be worth a try to see if you can get enough current from the USB ports to begin charging it again. Usually the more devices you have plugged into the USB ports, the less current that will be available for charging due to the power being shared with all other devices plugged in.

7. If the Zen is not detected by or charging from the computer when connected, make sure that the drivers are loading for it properly under Device Manager (no conflicts showing). I believe the Zen will not be detected or begin charging unless its drivers are loaded and working properly.

Jul 30, 2008 | MP3 & Digital Media Players

1 Answer

Rebuilding everytime turned on, not registering when plugged in


i've got the same problem. several days ago it was in a condition where every power-on (after several hours of non-use) caused it to rebuild the database. i thought the mp3 tags were at fault since i had seen this earlier on thie zen vision:m 30gb, but i had fixed the situation at that time by fixing all of the tags. i hadn't had the problem for months... at least until last week.

so, i rebooted the zen into the utility (?) mode where I did a chkdsk (or whatever its called). that didn't fix the problem.

i then started having another problem. I could select a track, an artist, or album and the music would play, but i could not skip forward or back into the song or to the next song. the now playing screen told me to select music (even while music was playing) but it would not display the track details.

i tried connecting to my computer and the autorun dialog comes up asking if I want to start media player, etc. any of the options that i select tell me that the device cannot be found. it recognizes the USB connection otherwise it wouldn't tell me that I have a zen and want to start the media player, but the applications don't know what to do with it. i see the same behavior with media explorer, mediamonkey and other apps. I cannot use Explorer to browse the zen file system either.

i tried to reload the firmware, but the device could not be recognized.

i went to the utility menu to format the drive, but i still cannot connect -- and I no longer have any music.

i reset all settings. still no improvement.

i installed the software onto another computer and i see the same behavior... it sees the device when i plug it into USB, but the applications do not see the device.

any ideas??

thanks!

May 22, 2008 | Creative Labs ZEN Vision:M Digital Media...

3 Answers

Creative ZEN Vision M


Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize


If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

Feb 13, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen Vision: M Frozen for good?


. How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960
If that doesn't fix it try the USB cable

Jan 15, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen v plus


Try a different USB cord if you have one and plug it in to a desktop computer (not a laptop). Leave it plugged in for a while and the battery might be charged enough to display the screen (happened to me on my zen vision M and this fixed it)

Jan 06, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Zen vision M wont dock


Zen Vision:M Not Responding SOLUTION! to No Charge, Device Not Connected or Recognize
http://www.anythingbutipod.com/forum/showthread.php?t=10960

Oct 08, 2007 | Creative Labs ZEN Vision:M Digital Media...

17 Answers

Creative Vision: M Won't Power Up


I had a similar problem with my Zen Vision: M. I had let it sit for awhile and the battery lost all power. It wouldn't charge or connect to the computer. After fighting with customer support for a long time they agreed to have it shipped in for service. I also was not able to find my receipt to send them. But I bought it at Circuit City and they are able to pull up any receipt for any purchase made with them. I suppose you could always try to try that with the retailer you purchased the device from. Before you go to all that trouble though try these steps: 1. Connect the device to the wall charger. 2. Hold the power switch to ON. 3. Put a paper clip into the reset hole. 4. Continue holding the power switch on until the Creative logo appears. 5. Select Format All from the Recovery Mode menu. (Note: THIS WILL ERASE ALL DATA FROM YOUR DEVICE! - but it's better than buying a new device) 6. When the reformatting is done, select Reboot from the Recovery Mode menu. Let me know what the results are from this.

Jul 27, 2007 | Creative Labs ZEN Vision:M Digital Media...

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