Question about Canon PIXMA MP830 All-In-One InkJet Printer

2 Answers

MP830 Canon Faxing problem

I am getting a dial tone, I can hear fax sound on the other end when I dial but I get a report printout that says

ERROR TX REPORT.

Pages sent 0
Result NG

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  • 3 more comments 
  • twins2twins2 Mar 12, 2008

    Yes I have the same exact problem. Can anyone help??

  • Anonymous Mar 24, 2008

    Me, too!

  • TammyCameron Oct 01, 2008

    I tried the solution, but it didn't work for me still getting pages sent 0 result NG. The only way that I am able to send a fax is to hit hook --> dial # --> wait for fax machine to pick up --> hit start.

  • greg151 Oct 24, 2008

    i HAVE THE SAME PROBLEM AND i'VE CHANGED THE ECM VALUE TO off.

  • emaillxd-it Nov 09, 2008

    I have the same problem and changed ECM to off but it still doesn't work.

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Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.

Posted on Apr 25, 2008

  • phlebo73
    phlebo73 Sep 10, 2012

    This helped me a lot!! I also had to change the RX setting the same way. Thank you sooooo much!

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Great solution (sorry, I clicked Fixya, the best rating, but I am not a Fixya member). Thanks for your help. Canon should advertise with you!

Posted on May 17, 2008

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1 Answer

How to send fax? activity report shows MODE:tx g3 and resust shows:ng00ff


The result NG 00FF means that the machine has tried to send a fax and gone through it's 3 redials and ended up failing to transmit. You do not say if you can receive faxes?

1. Make sure the telephone line you are connected to will make an outgoing and an incoming call. try this with a good working telephone.
2. Make sure you are using the genuine canon telephone line lead.
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If all the above works and is correct then the machiine has a problem but i doubt it as you are getting 00FF and if the machine was at fault you would get a different error.
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Solution #3 solved it for me. The report kept printing over and over, so I used the menus (roughly) mentioned in Soluton #3 by guest.

My problem was the printer was trying to print the TX Error Report with the image attached. That made the report too big for standard sized paper, so the machine kept telling me to check the paper size, and I'd hit 'OK', and that made the machine try to print the report again, for it continued to think it had not printed a complete report.

Here's what I did...

Go to: Fax Menu
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With the instruction to not attach the TX image, it will print out the error report without the TX image, the report will fit on the paper, and it will clear this problem.

Good luck!

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