Question about Marantz SR5001

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I have a Marantz SR5004 AV Surround Receiver. There is an HDMI cable from the cable box to the Marantz and another from the Marantz to a Samsung HDTV. Everything is fine when the cable box is set to an HD channel. However, when the channel is switched to a non-HD channel, the audio on the new channel is fine but there is no picture. After switching back to the HD channel and back to the non-HD channel it works, and continue so work fine until the all devices are turned off. Then it starts over when turned on.

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Hello First off i would determine if the same thing happens when the cable box is connected directly to the TV with the hdmi cable.

If the picture goes out get a new box from your cable company.

If it works fine then its time to call Marantz

My Denon avr 4310 does a similar thing and after a lot of research it seems that the problem is with how digital signals are sent through the HDMI cable and how the control board of your receiver processes those signals.

Here what I mean

HDMI is meant to simplify connections by transmitting video, audio and CONTROL signals through 1 cable.

The problem becomes when you introduce a "middleman" in this case your receiver the control signal doesn't always get interpreted correctly.

My TV has the capability to "turn off" the "control" signal coming through the cable if yours does try that first (i have a sharp 52" led) this solved some of the issues.

My receiver has the capability to accept different inputs and merge them so here is how I get around the problem.

1. I use HDMI for video signal but also use the optical for audio this allows me to send the "complete" hdmi signal through the receiver and to the TV this complicates things but also allows you to get audio through your tv speakers so if you want to watch something late at night you aren't waking people up when the receiver gets loud. This stopped things like the video flickering or turning off.

You will have to play with your menu's to see if you can do this on your unit.

How to fix this easily? Dump HDMI and use component (red, blue green RCA's) for video yes its still HD and yes you will have to run audio separately. but it eliminates all the digital processing issues that receiver manufacturers haven't worked out.

I was pretty upset when I spent $1500 for my Denon receiver and Denon then told me that HDMI doesn't always make anything better.

Hope that helps





Posted on Feb 19, 2010

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Posted on Jan 02, 2017

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