Hi we have bought one of the new Tefal 'Quick Cup' machines (heats water in 3 seconds). It has indicated it needs descaling twice - first time we followed manufacturers instructions (run a descaling programme with clear vinegar) and all was fine. Have done the same again this time, but it continues to indicate it still needs descaling, not sure what to do. Thanks
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I was searching for this solution then I found the manual in a draw so to help anyone else with the same problem the method is: Descaling should be carried out every 3 months. Fill the appliance to max. Dispense maximum size cup to a large cup. Add descaler to the cup then pour back into appliance. Dispense the mixture in the appliance into the cup and disgard. Continue until applance is at minimum water level. Empty the appliance then refill with water and run it through the machine and disgard until its at minimum then empty the appliance again. It should be ready for use. You can use 1ltr white (and only white) vinegar instead of the descaler and water mixture.
we had to return our first one for the same problem Gavin. Tefal (surprise surprise) claimed that nobody else had EVER had that problem. 2 years down the track though, and i've discovered that mine turns itself on at random intervals, and floods the kitchen bench. My advice - get a refund while you still can...
ALERT :- Tefal Quick Cup can TURN IT SELF ON. Tefal know about this but it is a potential fire hazard. Mine turned itself on and dispensed the water reservoir over my kitchen. Dread to think if I had been out shopping what could have happened. Tefal know about this problem but are not doing anything to advertise the fault!!
This is in my opinion a design problem. The wiring connects to the spiral heating element via spring loaded contacts which only have a tiny connection surface area. These gets arcing deposits on the surfaces and will periodically require scraping clean. To get access prise off the silver top assembly which is a snap fit, unclip the circuit board and pull the plastic water pipe off the top of the plastic cylindrical tank. Then remove the two star screws from the base and prise it free. The whole internal assembly can now be carefully removed intact from the kettle housing but the circuit board at the top will need to be turned vertically and guided down the main body on the way out.