Question about Creative Labs Zen Touch MP3 Player

4 Answers

Touch pad will only scroll down, not up!

So i've had my creative zen for close to 4 years now and it's served me well. but just the other day, all of the buttons stopped working. my bro (a big IT guy) tried performing a little surgery on it by opening it up. he disconnected the internal battery, reconnected it, made sure all the touch points (the internal buttons) were as they should be, and closed the whole player back up...and miraculously, it worked! HOWEVER, less than a day later, the buttons are being all finicky again (only working some of the time), and the touch pad is back to only scrolling down, not up. please help! or am i just gonna have to cave and drop $250 on a new player? =/

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  • Anonymous Mar 04, 2008

    Have the same problem.

    Some times it works, some times not.

    Have the player since June 2006

    Problem started March 2007

    Christopher Kuala Lumpur, Malaysia

  • badsine Mar 05, 2008

    I have had the same problem, i bought mine four years ago, and now after boasting that buddies have gone through players, mine is stuck in scroll down only and stuck in random play all, grrrrrrrrrr how agrevating

  • eanwebster Jun 29, 2008

    Ah, so the only consolation is that I am not alone! I have looked at trying the screwdriver trick but cannot get anything to loosen at all. Also saw on another post to try pressing down ******* the casing, close to the menu button. Nope, didn't work either. To make it worse I have update the firmware so now I have no songs until I can sort this out. My model is three and a half years old. I guess that is supposed to be pretty good for modern technology. Agh!

  • Anonymous Jul 03, 2008

    same problem.
    so u cannot use any of the recovery mode options, as you need to scroll up to select "yes"
    Will give the screwdriver a go tomorrow.
    Hope it works but if not who cares? as the Zen Touch is ****.

  • Anonymous Jul 28, 2008

    I have had mine for about 4 years now and my buttons quit working and i can only scroll down. this sucks! i have also upgraded it to the new filmware but it still aint workin!



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When my zen buttons stopped working all i did was just tap (not to soft or to hard) it on the side of my desk on the side of the zen on the volume side.

i think the problem is when people are dropping them its moving bits inside.

Posted on Nov 04, 2008

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Mine stopped scrolling up right about the time I dropped it from about 8 feet up. Anyway, I did what Mahard did and now it will work. Just try lossening the very top face plate that is glued on (around the screen and buttons) and it should work OK. I still have to peel up the plate a little to get it to work.

Posted on Jul 05, 2009

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Hi guys, Think this might work. My Zen touch scroller stopped workin so I opened it up, voiding my warranty but I disconnected the battery, screwed off the top and bottom modules and removed the harddrive only to find the scroller is attached to the front of the case so downheartedly I replaced everyhing. I then looked at the front of the player and you can see that the front is actually glued on as a separate part to the module casing. So I just stuck my wee screwdriver into the corners where I saw the glue comin undone but I just loosened each corner enough that the scroller started working again but the front stayed glued on. Very high-tech solution!!

Posted on Apr 10, 2008

I've got the same problem, don't actually know how to fix it.
Is it a hardware or a software problem?

Posted on Apr 09, 2008

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1 Answer

My mp3 player stays on all the time and i cant turn it off

  1. Check that the Creative Zen Touch has the most current version of the firmware driver. Firmware updates typically fix most common errors and problems encountered when using the Zen Touch. Turn on the MP3 player and select "System" in the home menu. Click "Information" then press "Settings." Select "About." Look for the internal firmware's version number listed under "Version." The most recent firmware is 2.01.00 and was released in 2006. If your software is outdated, download an update from the Creative support site:
  2. Ensure that the song files you are trying to transfer to the Zen Touch are compatible with the player. On your computer, right click the song file to view its file format. The Zen Touch can play all unprotected WMAs, WAVs and MP3s. It does not support the popular protected AAC format that is used in online stores such as Apple iTunes.
  3. Verify that the Zen Touch's internal battery is fully charged. This may cause what appears to be a blank or dead screen, as well as slow responsiveness to your touch. Insert the power adapter brick connector into the Zen Touch's power port found on its right-hand top corner. Plug the adapter into a wall outlet to begin charging. The MP3 player will be finished charging in four hours. You may use the MP3 player while it is charging, but this may slow down the charging process.
  4. Adjust the screen contrast on the Zen Touch. This may resolve any issues you have with viewing the screen in bad lighting. From the main menu, click "Settings" and choose "Contrast." Slide your finger up or down the Zen Touch's touch pad to adjust the contrast to a suitable setting.

Sep 24, 2009 | Creative Labs Zen Touch MP3 Player

3 Answers

Touch pad does not work

If it stopped working after you dropped it, try this:

Hold the Zen in your hand, and with your thumb, press down on the face board as hard as you can. Use your other hand's finger to scroll up or down on the touch pad. Press down different areas of the face board until you find a spot that, when pressed, causes the touch pad to work. Then, using both of your thumbs, press that spot VERY hard until the touch pad works without pressing.

Sep 29, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative lab zen sleek photo

Try rebooting the player. This is how u do that. Press and hold the play/pause button. then use a paper clip and push it into the little hole on the bottom of the player next to the charging port. pull the paper clip out and the diagnostic screen should appear on the screen of the player. release the play/pause button. scroll down to reboot and touch the touch pad to reboot. hope that helps.

Mar 11, 2008 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Why is my Zen scrolling through options without me touching the Touchpad?

call a priest!
take it apart and clean it and make sure everything is alogned or send in for service

Feb 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

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Broken touch pad

email this guy ask him if he has one.

Dec 06, 2007 | Creative Labs Zen Touch MP3 Player

4 Answers

Firmware Problem Creative Zen Touch 40 GB

· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

All else failes download the recovery tool from creatives website.

Oct 16, 2007 | Creative Labs Zen Touch MP3 Player

5 Answers

Touch pad issues

Next time you try scrolling on the touch pad, also push down (really) hard on the touch pad(kind of like you're squeezing the player). Keep doing this, and you may get it working. I've dropped mine a few times, and this push/squeeze/scroll seemed to work.

Aug 10, 2006 | Creative Labs Zen Touch MP3 Player

4 Answers

Touchpad Issues

Yeah i've come across with one of like this before I replaced the touch pad and all ok.

Aug 07, 2006 | Creative Labs Zen Touch MP3 Player

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