I have a problem with my printer as I print a word document only the graphic is printed and not the text. If I print only text nothing is printed. The printer responds to the print comand but only prints the graphic or will feed the paper without printing the text.
What should I do as this only started today for no apparent reason I have been printing with no problem uptill now
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I identified this issue with my Officejet 6110xi All-in-One as firmware corruption. Attempting to install the supplied firmware update gave the error that "no hp device connected to the computer would benefit from it at this time." Attempted to power down the printer using #9 keystroke and got "FULL RESET" message, but problem of extremely slow printing and erratic behavior of the print heads persisted. I solved the problem by putting the printer outside in cold weather for two (2) days. This frequently resets firmwares with software corruption back to their embedded EEPROM state. Hooked the printer back up and worked fine. If cold weather is not available you could try other creative methods of cooling the device, just use a plastic bag and with ideally some drying packets thrown in to prevent excessive moisture buildup in the cold environment. The colder it is the faster the firmware resets.