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Put compatable ink cartridges in to dx 5050 epson but will not accept message reads not compatable and printer wont work yet manufacturers say they will HELP is needed to get printer running

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  • gary underwood Feb 26, 2008

    did not work this is second lot of ink sent by shop still no joy

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Hi,
if the cartridges are saying not-compatable, this means the printer has detected non-epson original cartridges.
If you go into your printer preferences, or program. And look if there is an icon or application, that says ** Change A Print Cartridge** if there is, follow the on screen instructions.
If you have purchased the cartridges from a shop/store. they may have not re-charged the chips. ( which informs the printer that they are Full )
Also make sure, the cartridges are firmly pushed into thier slots. a positive click can be felt, don,t be bashful about putting a little pressure on them.
Mike @ Compurepair.

Posted on Feb 25, 2008

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Ink cartridges and print heads are 2 different things.

A print head is the part on the printer that the ink snaps into. On most canon printers this part is removable.

What I would do is take the ink out and then that piece that they snap into that moves across the page, look and see if that piece removes. (normally they have a release button or lever) If it does just take it out and put it back in as sometimes the computer chips don't make a good contact and the printer just doesn't know it's there. Make sure there isn't any little piece of plastic covering the chips. They like to ship them that way.

Try that and if it doesn't help I would pack up the printer and go exchange it seeing as you just purchased it. 90% of the time just taking the print head out and putting it back in will fix your problem for you. The other 10% of the time you just have a defective head.

Hope this helps, let me know

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INSTALLED NEW CARTRIGES AND PRINTER WILL NO RESUME PRINTING


hi maggievalley,

I need you to make absolutely sure that you followed the installation procedure of the cartridges correctly. Some manufacturers put a kind of tape on the cartridge when it ships from their factories to prevent ink from leaking out of the cartridge during transportation. This tape must be removed prior to installing the cartridge in a printer to allow the ink to flow out of the cartridge.
I suggest you remove the cartridges from your printer and reinstall them following the new cartridge installation guidelines of your printer's manufacturer step-by-step.

Hope you find this information helpful in solving the printing problem and thanks for using the FixYa service
Kind regards

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YES! as long as you get the compatible ink for that.

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Hi,

Just to confirm pls:
1. the new print cartridges are original HP inks;
2. you have remove the bright pink tape from the ink cartridges;
3. the black is on the right side and the color is on the left side.

You can try removing both cartridges and clean the gold colored contacts where the pink tape was. Pls do the same to the mate pins in the cartridge holder in the printer.

Try again. If this does not be corrective, you may need to change inks again.

Hope this be of help/idea. Pls post back how things turned up or should you need additional information.

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Additional info ( not required reading )
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