Question about SanDisk Sansa e260 MP3 Player

6 Answers

E260 shows 0 MB memory and 0 MB free space after recovery

I was having some problems with my sansa e260, couldn't delete and upload music. So I used the recovery tool, as I had done once before (although that time the device worked fine), but this time something happened and my computer won't see the device. I tried switching from MTP to MSC mode in USB settings of the device, then also tried the recovery tool couple more times as suggested by one expert here. But still no success. When I open the device it says that the "refresh database fail", then when I connect it to computer in MTP mode, the computer does not recognize it. When I plug it with MSC mode it shows empty E and F drives. The memory on the device info shows 0 MB, and free space is also 0 MB. Can anyone suggest what I need to do to make it work again? I really appreciate your help. Thank you very much in advance.

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  • 5 more comments 
  • Jeano34 Mar 01, 2008

    i am having the exact same problem with mine.

  • Tony Bokeh Larsson May 13, 2008

    Sansa e200 Series Firmware Updater





    ERROR !



    Application failed to read the version details.





    This is what happens to my player.

  • Warren_SC May 27, 2008

    Each time the Sansa e260 is powered up I receive a "Refresh Database Fail" error. I can review and listen to recordings however can not do the same with music.

  • Anonymous Aug 14, 2008

    Im have 4gb i pod but now it shows only 1mb space .i can't format it

  • zacsgrl Oct 06, 2008

    i dont no how 2 put music, vids , images, or anything on my mp3



    HELP!!!!!!!!!!!!!!!!!!!!!



    much appreciated in advance

  • LibraLJB Dec 01, 2008

    When I start my e260, it comes up with the same song, and settings, even when i change the song and settings and then do a soft shut down. in addition, i am unable to upload songs onto, or take songs off of, my e260, can someone help me with this problem

  • bivette May 11, 2010

    i have the same problen

×

6 Answers

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I had this same problem, this is what it took to fix it. Worked for me, good luck!

Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe



Once you have downloaded the file, please follow these instructions.

1) Double click on My Computer so that you can see it on your screen.

2) Turn the player off.

3) On the top of the player is a Hold switch, move it to the right so you see Orange.

4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.

5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.

6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.

Posted on Mar 04, 2008

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Help!!!!!!!!!!!!!!!!!!!!!!

i also hav no clu wat 2 do wit my mp3

dont no how 2 upload music onto it, my uncle did it last time

please respond

Posted on Oct 06, 2008

Wow, thanks! I thought this was a lost cause. I gave up trying about a month or more ago. But decided to give it another go. This really worked, thanks!!

Posted on Oct 05, 2008

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Last step it says:

ERROR !

Aplication failed to read version details.

Posted on May 13, 2008

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Hi, tanks a lot, i put two times for a window asking if i want to format, i put them on, then disconnect, and in the player screen apears formatting..., about 50 sec several words appear, and restart player, now he seen 3807MB, tanks a lot.

Posted on Apr 19, 2008

Thank you AmberNavari!

Posted on Mar 10, 2008

5 Suggested Answers

  • 1 Answer

SOURCE: refresh database on screen

how do you put on recovery mode?

Posted on Dec 02, 2007

  • 8 Answers

SOURCE: sansa e260 - memory gone?

Have you tried re-formatting while in MSC mode? I've had quite a bit of success with repairing some memory issues with simple reformat. (Fat32). My wife's was showing almost no memory and no music at all. I reformatted and reloaded her music and it works great!

Posted on Feb 27, 2008

  • 758 Answers

SOURCE: SANSA e260 will no longer get further than 25% of refresh database & freezes

I would recommend that you update the firmware on the device..Once the firmware is updated you shouldnt have that problem anymore..I hope that helps
Please rate accordingly
Thank you
COmputerrep

Posted on Mar 21, 2008

Schmead10
  • 650 Answers

SOURCE: sansa e260 frozen on refresh database

Make sure USB mode is MTP....If this doesn't work make sure that you are connected to a 2.0 USB port....I had to install the update on to my labtop and finally it recognized it and updated

Push the power button in until it turns off then proceed with the above

Posted on Apr 12, 2009

  • 91 Answers

SOURCE: "Refresh Database" freezing

Dude connect your mp3 player to your pc and then format it ... it will help alot...!
Thankyou. :)

Posted on Jan 08, 2010

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Related Questions:

1 Answer

When i turn the player on it says Not enough space for music DB Please free 6 MB. But it says in the info Memory 0MB and Free 0MB


Connect to your computer copy music to a folder and save as whatever name you give it Then format Check the folder with the music in it to see if there is a file thats not MP3 delete it if there is one then replace the musicto the sansa keep about 6MB of free space

Dec 23, 2010 | SanDisk Sansa e260 MP3 Player

1 Answer

When I try to download music, my player says I must remove 6 mb. There is no music on it...what gives?


check if you've got videos or such onit, back them up using pc or delete files = free some space of the player's memory, seems to be short of memory

Jun 13, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Error message on E260 player


Same problem delete a couple of songs up to 6 mg or 10 whatever then allow to refresh then download your songs back in the music file. the sansa needs some memory to know it has the sdcard in it...

Dec 28, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

How to free up space on mp3


Use the Sansa Recovery Tool form the Sandisk website

Nov 09, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

E260 shows 0 MB memory and 0 MB free space after recovery


Look, I think the best thing to do is to return the product. Normally, they gave you a new one. My old one broke with a blank screen. So the bestbuy guy talked to his manager and gave me a new one.

Apr 24, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 - memory gone?


Have you tried re-formatting while in MSC mode? I've had quite a bit of success with repairing some memory issues with simple reformat. (Fat32). My wife's was showing almost no memory and no music at all. I reformatted and reloaded her music and it works great!

Feb 26, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

My sansa e260 isnt turning on


Well for starters, clear some memory. It sounds like the player is trying to turn on but failing as there is not enough free flash memory for it to use in a RAM like fashion. If youre using windows enable the view of hidden files folders. [Start> Control Panel> Appearence and Themes>Folder Options then browse through the tabs until you find a list which has the option "show hidden files and folders". Then plug in your e260 and go into the larger removeable drive. Then go into the folder "VIDEO" or "PICTURES" or "MUSIC and delete some files. Then once you have deleted at least 100MB, unplug and restart the player. This should fix your problem if it doesnt. Consider formatting the removeable disc, or updating the firmware. [However take extreme caution with formatting the disk to ensure that it does not contain the program files needed to run the player.

Dec 31, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Music DB?


You have put too many songs on the device.

It needs some free space to create the Music Database or the Artist, Album, Song information.Generally between 6 - 10 MB for each GB of music on the device is sufficient.

If it shows up in My Computer, you can manually delete some files from the MUSIC folder.

If not, you can use the following software to erase everything and start over.





Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://rapidshare.com/files/67740173/e200fw01.00.12.exe____

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.



Best of Luck.

Please RATE my solution at the bottom.

Nov 27, 2007 | SanDisk Sansa e260 MP3 Player

3 Answers

Sansa e280r "not enough space for music db. please free 6mb."


RECOVERY MODE
Switch your Sansa E260 to its Recovery Mode:

1. Make sure the player is powered off
2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface
3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button.
4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode"
5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above)
6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6.

Next, Apply the firmware for the E260 (your player should be connected to your PC at this time):

Step 1:
Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop":
http://www.sandisk.com/Assets/File/Downl...

Step 2:
Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred which caused the player to keep resetting.

Step 3:
When the process is complete, unplug your E260 from your computer, and please make sure you disable the "Hold" switch

Step 4:
Power up your E260 and 90-99% of the time, it would boot up successfully. If not, try to repeat steps 1-4 again.

I hope this helps.

Aug 01, 2007 | SanDisk Sansa e260 MP3 Player

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