Are you getting any type of error message on the display?
How long have you had the washer? Have you ever cleaned out the filter?
I also have a Duet (2 years old) and my clothes were not spinning out as well as they once did. I started getting a SUD error message with almost every load and then started getting a F5 message which the manual says it means it's not draining correctly. It never said how to fix it though. Went into the panel underneath washer, found the clean out plug for the drain...it was gross! Cleaned it out, washer works like new again.
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Please start with your clothes after the washer finishes it's washing cycle.
Take them out and see how dry they are.
They should be nearly dry.
If not, perhaps the reason you are having problems is they are too wet to begin with for the dryer to properly do it's job..
This is not a rare problem.
One possible reason for the clothes not to be dry when the washer finishes is a loose or worn out belt under the washer.
Another problem some washers have, particularly washer/dryer combos, is that they are sometimes not very effective.
In that case, either smaller loads or rerunning the spin cycle at the end of the washing cycle might help you.
God bless your efforts.
I find that some of my clothes don't seem to get wet enough to clean them properly. I like to use the pre-wash cycle to wet everything thoroughly then the machine goes through the normal wash cycle and it seems to do a better job. Just an idea.
yes, the dryer is pants im afraid. weve had ours going on 4 years & it has broke down every 6-10months - seriously! the dryer will leave clothes hot & steamy but when hung up for 1/4hr they r dry! _ Hotpoint advised us that he machine is esigned his way - but dont believe a word from their corporate b***hit mouths!