Question about Brother IntelliFAX 2800 Laser Fax

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Blank vertical stripes on incoming faxes

I have blank stripes on my incoming faxes. I changed the toner and drum which helped some, but I have 2 fairly wide stripes remaining. I have also cleaned the glass and 'white bar' as per instructions in the manual. HELP!

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  • OCLisa Feb 25, 2008

    I went through these steps again, I had already done them as I mentioned and I still have stripes. Any other suggestions?

    Thanks.

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  • 159 Answers

1st. Print a report. If the blank stripes are still there, you must remove the drum and t6oner combination and clean the laser glass located on the bottom of the machine.
If the blank stripes do not appear, then the fault is on the scanner of the sending fax machine.

Posted on Feb 25, 2008

  • Rob Fauchon
    Rob Fauchon Feb 25, 2008

    It must be the laser unit then. The unit is located on the bottom of the machine, held in by 2 screws. Also 2 connectors. You can only obtain spares from an authorized Brother dealer. Brother will only help you to find the nearest dealer.

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