Question about Sony KDF-E50A10 50 in. LCD HDTV

4 Answers

Trouble with a Sony KDF-E50A10

I receive no picture but I do hear sound. The screen is black but it looks like the picture is rolling some (like when you have a VCR set to channel 3 and the TV is set to channel 4). As far as the blinking codes go here is what I was told from my wife and what I saw, my wife said she thought she saw the orange LAMP OUT led flash a few times. I have removed the lamp to inspect it for damage, I have reinstalled the lamp and when I power up the system the POWER led blinks 24 times then stays on (GREEN) I have not seen the LAMP OUT led blink. Here are a few other things we have noticed, when my wife first saw this she turned the TV off and let it set for a few minutes then turned it back on, everything was fine but after a few minutes the picture went black again, we could here the sound but no picture, we repeated this procedure a few more times. Now the TV will turn on but there is no picture even if I turn off the set overnight. Here are the troubleshooting things I have done and the results.

1. I have removed all AV and HDMI inputs and connected the Coaxial cable directly to the cable input on the TV and I get sound but I do not get a picture on all channels but I do get a few pictures on some of the channels.
2. I reconnected the cable box to the TV through the cable input (not the video input) and I get sound but no picture on any channels.
3. I connected a DVD to the HDMI input and I do not see or hear anything from that video input.
4. I connected a game consol to the side video input and I get no sound or picture here either.

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  • 6 more comments 
  • SonyTV1 Feb 25, 2008

    Thank you for help Sedonix, would you know what the part number is or where to buy a replacement bulb for a Sony XL-2400 Lamp

  • SonyTV1 Mar 04, 2008

    Ok I have changed out the bulb for a new one and there is no change. The TV still has sound but no picture?

  • SonyTV1 Mar 05, 2008

    I did the power reset a few times with no change.

  • SonyTV1 Mar 05, 2008

    is this a dealer item or a service tech call, or can it be changed by me?

  • SonyTV1 Mar 05, 2008

    I looked at this post and i did this reset before i posed here. there was no change in the TV

  • SonyTV1 Mar 05, 2008

    The Sony Tech department was the first place i called when the trouble started, there exact answer to me was "I'm not sure what the problem is, whithout the diagnastic code there is no way for us to help you, you may think on sending it in for service" so i dont think they will help again.

  • SonyTV1 Mar 05, 2008

    Thank you for the help, but as I said in the last post, Sony has no answers for me, i was on the phone for over an hour with them the first time with no resolution at all.

  • SonyTV1 Mar 05, 2008

    I have tried the Sony Tech support with no help, changed out the bulb and have done the power down reset of the TV, nothing so far has helped.

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4 Answers

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  • Sony Master
  • 19,396 Answers

If the bulb is ok, second common cause are lcd panel connectors/cable.

Posted on Mar 05, 2008

  • Ginko
    Ginko Mar 05, 2008

    The lamp, has already been changed, if it was sofware or control board then the tv probably wouldnt start or return error message. Double check connection to lcd panel inside tv, may be faulty.

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  • Master
  • 818 Answers

Http://esupport.sony.com/LA/perl/model-faq.pl?Change_Template=1&session_id=5b8b42bcf6bc0d05282e62a74add227f&mdl=KDFE50A10#
here you find a lot of support for your problem. note also that for some model do you need a software upgrade.
Sergio

Posted on Mar 05, 2008

  • 1 more comment 
  • Sergio Scalfaro
    Sergio Scalfaro Mar 05, 2008

    Consumer Electronics
    1-800-222-7669 (SONY)

    Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST

  • Sergio Scalfaro
    Sergio Scalfaro Mar 05, 2008

    in English: 1-800-222-7669 or 1-888-772-7669
    Hours: Mon-Fri 8:00AM-12:00AM (Midnight) / Sat-Sun 9:00AM-8:00PM EST



    In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support

    Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST

    for bravia monitor

    In English: 1-800-222-7669 or 1-888-772-7669
    Hours: Mon-Fri 8:00AM-12:00AM (Midnight) / Sat-Sun 9:00AM-8:00PM EST



    In Spanish: 1-800-222-7669 - Follow the (English) voice path for your product, and then select the option for Spanish support

    Hours: Mon-Fri 9:00AM-10:00PM / Sat 10:30AM-7:15PM EST
    for others television

  • Sergio Scalfaro
    Sergio Scalfaro Mar 05, 2008

    We have recently learned that a limited number of BRAVIA (Flat
    Screen) and Grand WEGA (Rear Projection LCD) televisions manufactured
    through November 2005 temporarily may not, after several months
    (depending upon usage), turn on or off due to a software issue. This
    problem is easily resolved with a simple software update provided by
    Sony at no charge.


    Not all BRAVIA or Grand WEGA
    televisions are affected. No safety issues exist with your TV. If you
    have already experienced this software issue, the television can be
    temporarily reset by disconnecting the AC Power Cord from the wall
    outlet, waiting at least 30 seconds and then reconnecting the AC power
    cord to the wall outlet. After this reset procedure, the television
    should work properly until another several months of use has
    accumulated.

    To determine if your unit may be affected,
    please select your television model and enter the 7-digit serial number
    in the boxes below. The serial number can be found on the back of the
    television.

    http://esupport.sony.com/perl/news-item....

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  • Master
  • 796 Answers

Did you try a power reset on the tv???

Posted on Mar 05, 2008

  • isaac johny
    isaac johny Mar 05, 2008






    1. Turn off the television.
    2. IMPORTANT:
      For a projection television that uses an internal lamp, wait 5 minutes
      after turning off the television to allow the lamp to cool before
      continuing with the following steps.

    3. Unplug the television power cord from the electrical outlet.

    4. Let the television remain without power for 60 seconds.

    5. Plug the power cord back into the electrical outlet.
    6. NOTE: If the
      television is plugged into a power strip or surge protector, remove it
      from the power strip or surge protector and plug it directly into the
      wall outlet. If the issue is resolved, the problem is with the power
      strip or surge protector and not the television.

    7. Turn on the television.







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  • Master
  • 3,587 Answers

Sounds more like the video control board to me. You'll find that video drive is fundamental reason why these go 'black'

Posted on Mar 05, 2008

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Parts: http://www.shopjimmy.com/catalogsearch/result/?q=Sony+KDF-E50A10+

http://s807.photobucket.com/home/budm/allalbums
http://en.wikipedia.org/wiki/Capacitor_plague
http://www.badcaps.net

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Sony KDF-E50A10


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Jul 10, 2008 | Sony KDF-E50A10 50 in. LCD HDTV

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