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Mail :Dorel Juvenile Group Consumer Relations Department P.O. Box 2609 Columbus, IN 47202-2609 Fax :(800) 207-8182 Phone :(800) 544-1108 (8 a.m. to 6 p.m. EST Monday through Thursday, and 8 a.m. to 4:30 p.m. EST on Fridays) They were a little hard to locate, but this should get you what you need. Good luck. Congrats on the new baby.
I went out on a service call for this dishwasher yesterday. The complaint was
that the door latch was broken and the child lock light was lit. I temporarily
rigged the latch to work until the replacement part came in but that left me
with the problem of the child lock still engaged. The mini-manual for this dishwasher is located behind the kick
plate. The mini-manual revealed that the child lock (called a control
lock in the manual) can be disengaged by pressing and holding the air dry
button for four seconds. So now the customer can run the dishwasher with the
rigged door latch until I can properly repair it later this week. Hope this works
Go onto the www.gracobaby.com website and search on the help center tab for replacement parts. It gives you the option to enter your serial number etc. Here are the contact numbers and opening times.
Monday – Friday between 8am and 5pm EST at 800-345-4109 (US) 800-667-8184 (Canada)
You'll have to go through the company directly. I just did the same to get some parts for my older sit and stand stroller and I'll tell you it is a HORRIBLE customer service program that company has! Don't even bother "registering" on their website- you can NOT order PARTS over the web. You must call them at 1-800-328-7363 and then hope you can get through to their "customer service" dept. Took me 18 minutes going through the phone tree over and over. You need to have the model and maufacturing info off the sticker on your stroller or they won't help you - took me 4 calls to get my stuff ordered.
Then you 1) order the parts, 2) send them a check or money order (NO CREDIT CARDS!!) and 3) wait 7-10 days AFTER they get the payment for the check to clear before they will ship anything to you!!! I am on day14 since I mailed the check (and a letter expressing my frustration over their antiquated phone sales system) and they just told me I am looking at 3-5 more days before the check clears and they'll get around to shipping.
My suggestion- don't bother owning anything Baby Trend after its warranty period. Go buy something that still works. This company touts on its website that it has been around for 25 YEARS and they STILL can't sell stuff to folks with credit cards?!?!?!
YES IT IS MACHINE WASHABLE AND IF YOU NEED MORE FAQ THIS WILL HELP YOU BELOW:
Graco Customer Service is available Monday through Friday, 8am to 5pm Eastern Time.
Graco Children's Products Inc.
Attn: Graco Store Consumer Services
150 Oaklands Boulevard
Exton, PA 19341