Question about Eddie Bauer Lightweight Travel System 01-750-AFD

1 Answer

Replacement of child tray

I called the customer help line to order a new childs tray for my travel system, only to be told, they do not have one. Does anyone know where I can find a replacement?

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  • Zacsmom Mar 30, 2008

    I just googled eddiebauer replacement parts and found this site. Good to know someone already called for a tray replacement only to find out they don't have them. I am going to try to look for another answer! :)

  • suzieque1029 Feb 11, 2009

    I have the same problem



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Need a replacement part?
To obtain a replacement part for one of our products, please call Consumer Relations at 1-800-544-1108. We?ll get the replacement part out to you as soon as possible.

If you prefer, please feel free to contact us via:

Dorel Juvenile Group
Consumer Relations Department
P.O. Box 2609
Columbus, IN 47202-2609

Fax: 1-800-207-8182

Phone: 1-800-544-1108
(7 a.m. to 6 p.m. EST Monday through Thursday, and 7 a.m. to 4:30 p.m. EST on Fridays)

Posted on Apr 28, 2008


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Need to order a replacement part?

To obtain a replacement part for one of our products, please contact us by email, mail, fax or phone. See details listed below.

Email :

Mail :Dorel Juvenile Group
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You'll have to go through the company directly. I just did the same to get some parts for my older sit and stand stroller and I'll tell you it is a HORRIBLE customer service program that company has! Don't even bother "registering" on their website- you can NOT order PARTS over the web. You must call them at 1-800-328-7363 and then hope you can get through to their "customer service" dept. Took me 18 minutes going through the phone tree over and over. You need to have the model and maufacturing info off the sticker on your stroller or they won't help you - took me 4 calls to get my stuff ordered.

Then you 1) order the parts, 2) send them a check or money order (NO CREDIT CARDS!!) and 3) wait 7-10 days AFTER they get the payment for the check to clear before they will ship anything to you!!! I am on day14 since I mailed the check (and a letter expressing my frustration over their antiquated phone sales system) and they just told me I am looking at 3-5 more days before the check clears and they'll get around to shipping.

My suggestion- don't bother owning anything Baby Trend after its warranty period. Go buy something that still works. This company touts on its website that it has been around for 25 YEARS and they STILL can't sell stuff to folks with credit cards?!?!?!
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Graco Customer Service is available Monday through Friday, 8am to 5pm Eastern Time.
1-800-345-4109 (US)

Postal Address

Graco Children's Products Inc.
Attn: Graco Store Consumer Services
150 Oaklands Boulevard
Exton, PA 19341

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