Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Ice dispenser motor not working

The ice dispenser motor is not working on my Whirlpool GS6NBEXR side by side refrigerator. I have waited the 3 minutes as described in the troubleshooting guide to no avail. I suspect there was an overload on the motor due to jammed ice and it needs to be manually reset. Any suggestions?

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  • SWaybright Feb 27, 2008

    Thanks aborcass, but I already tried that. I removed all ice from bucket and made sure that the auger turned freely by hand before reinstalling.

  • mrklowen Nov 30, 2008

    My water dispenses OK, just can't get ice to dispense ... but do hear a motor "trying" to do something. I do think the auger was clogged at one time and now wonder if something has sheared off, or broken ... since the auger fitting on the motor doesn't turn either now. Is there a way to repair the motor engagement parts (to the auger), or do you have to get a whole new motor? What was eventually done in this case here?

  • Anonymous Dec 08, 2008

    The Ice dispenser does not work. I've taken the ice out of the bin. I've taken the bin off the auger and still does not work. Any suggestions

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  • Whirlpool Master
  • 2,651 Answers

Try removing the ice bin from unit, try using dispensor now, can you hear it turning now??? if so empty your ice bucket possible frozen water on bottom of bucket preventing auger from turning

Posted on Feb 26, 2008

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1 Answer

Ice maker makes ice but will not dispense


If you would like to know the answer I will need you to respond. I can always provide Whirlpools Factory Technical Assistance 5 days a week. First I would like you to pull out your ice bin, press door light switch in while someone will press the ice dispense button. See if the dispenser motor is running or trying to move. Make sure there is no frozen solid ice in the ice bin once you remove as that also can stop the auger. Here is a Parts Manual=> Whirlpool GS6NBEXR Then scroll down to page 7 and 8. That is where you will find the dispenser components for the inside of freezer. The part numbers are factory and recognized by all parts suppliers. You will also find the Dispenser Front Parts beginning on page 13. Your problem may also be a bad door switch=> 1115373 Door Switch Assembly Another possibility is the dispenser control behind the facing that marks the dispense water and ice buttons found on page 13 at position 16. Click Here=> 2304163 Dispenser Control The electrical connection at bottom or top of freezer door to dispenser may also have a bad connection.
You will need Adobe Reader to open these files=> sea_breeze_13.gif
If you would like the Tech Sheet and wiring diagram you will need to contact me here=> GS6NBEXRA00_Wiring_Diagram Sorry about that but Whirlpool has become strict on what I can post on-line

.sea_breeze_166.jpg I hope this helps and will wait for your response should you need further assistance, Thanks, Sea Breeze

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