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New phone wire from box to home need diagram to show how to

The phone line at the pole to the home needs replacing how do i do it, need diagram to show what color wire to hook up to what at the pole and in the jack.

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I need the diagram wireless telephone siemens model 242 the agradesco much thanks

Posted on Oct 22, 2009

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The phone company should make that connection. Use a phone jack assembly with alligator clips to find the dial tone. The first line color should be a pair, blue&blue-white, 2nd line, orange& orange-white, then green followed by brown pairs which would be 4 line numbers in that color code order. Each line is just a single pair. Thank you. Jer

Posted on Feb 25, 2008

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My phone says "Line in use" but nobody is using it.


Some of my telephones will read "Line In Use" when the phone doesn't detect a dial tone. I like to use an old wired telephone to check whether the problem is with the cordless phone base or the phone line wiring.

First plug in the test phone and check for a dial tone. If there is no dial tone, try a different RJ-11 cable between the phone and the jack. If there is still no dial tone, use the test phone at another jack and check for a dial tone. If you have two jacks with no dial tone, find your incoming telephone service box. If you have a relatively new phone service installation, the service box will have RJ-11 jacks. Plug your test phone into the jack and check for a dial tone. If there is still no dial tone, contact your telephone company. They will repair an outside wiring problem for free. If the service box doesn't have an RJ-11 jack, you'll need to ask your telephone company to test the phone line for you.

If there is a dial tone at another jack or at the service box, you have an inside wiring problem. You can check for loose or broken wires inside of the jack. Most use either screw terminals or a punch-down design. For the screw terminals, strip another section of the unbroken part of the wire, if needed. Secure the wire under the screw. For the punch-down terminal, take off the cover. Then you'll need a tool that is available in most hardware stores in the electrical wiring section. Do not strip the wire; just place it over the correct place in the terminal and push it into the contacts with the tool. Trim off any excess wire with a small pair of small wire cutting pliers, if the excess wire is blocking the cover from fitting back onto the terminal. http://www.lanshack.com/wire_phone_jack.aspx has a good diagram of the wire color and pin assignments. If the wiring is okay at the jack, you'll need to check the rest of the wiring for problems. Since the broken wire might be inside the wall, you may want to have a professional check it out. Your telephone provider's technicians can do this for a fee. If you have a DSL computer line, you should check the DSL filter. If the filter is inside at the jack, you'll need to replace the filter. If it is out at the service box, your telephone company will do the replacement.

If there is a dial tone at the jack with the test phone, check the purchase date on the L401 system. If it is under warranty (1 year usually), contact Motorola. Otherwise, replace your Motorola phone system. It's generally not worth the minimum repair and shipping costs.

I hope this helps.

Cindy Wells
(I've had dial tone issues after lightning strikes (the DSL filter was damaged), mice eating wires (buried phone line) and due to county road crew/contractors who dug too close to the wire. The first two problems required phone calls to get a technician to fix the outside line. The last one gets fixed by the contractors/phone company as soon as they can.)

Nov 09, 2015 | Motorola L401 DECT 6.0 Digital Cordless...

3 Answers

NO SOUND WHEN PLUGGED IN JACKs


Try disconnecting all phones from power, if it is a setting problem this will reset the system

Jul 27, 2008 | IBM Corded Phone IBM412CID

2 Answers

Chat to customer agent landline reported to faults still not repaired


Where I live, my landline company is responsible only up to a "demarcation point" - this is a box on the wall near where the phone line enters the house.

There is an RJ11 socket on the box,

chat-customer-agent-landline-reported-2iujiwfvuy020nygunv3yc1j-5-0.jpg and the technician (or you) plugs a known-working phone into the socket, and listens for a dial tone. If there's no dial tone, then the tech takes corrective action - replacing cable, or confirming correct operation of the distribution box on the boulevard / utility pole, or contacting billing to reactivate the line.

If I dial 611 from my or a neighbour's landline, they'll typically have tech to my door in 24 hours.

Beyond the 'demarcation point' (ie inside my house), it is my responsibility to ensure the internal phone wiring is operational.

Check your local thrift stores for a replacement phone, if necessary.

Your local hardware store will likely carry a 'tone & probe" set, which will indicate if a phone socket is wired properly, and can be used to follow a wire through walls / ceilings / floors.

Pro3000 Analog Tone and Probe

Mar 17, 2015 | Phones

1 Answer

How do I reset my phone to reset to get back in range it says out of range anyone have instructions ?


Unfortunately, I do not have a manual for the GH-4102. However, most cordless phones get out of range messages at a few points: low handset battery, no power at the base or no dial tone at the base. Other possibilities are the phone base and handset lost the registration or one or the other isn't transmitting/receiving properly.

Things to try: unlpug the base power (from both the wall outlet and the phone) and phone line cord and remove the battery from each handset. Wait a few minutes and then reconnect the batteries and plug in the power and data connections. (Check when you unplug the base power adapter if it was warm; that indicates the unit was at least getting power at that point.) Recharge the handset batteries and then re-register the handsets, if needed.
Consider replacing the handset batteries if they are more than a year old (this includes the time that the phone may have been on a shelf after manufacturing). Try a new phone data cable (RJ11).

Next test your phone line and make sure that you have a dial tone. I like to use an old corded phone with the new phone cord for testing. If there is no dial tone, test the line at another jack. If there is still no dial tone, find your incoming phone line and open the service box. If you have a relatively new service, you will be able to plug your test phone into the service box and test there. If you can't test the line or there is no dial tone at the service box, contact your telephone company. They will test and fix outside problems for free.

If the problem is inside, look at all accessible wiring and make sure that the lines aren't damaged. If only one jack is bad, open the faceplate and fix any loose wires. There are two types of connections. The first holds the conductors under screws and the wire must be stripped back and secured. The other uses a keystone jack. The conductor wires are not stripped but a special tool punches the wires into place. You can find the punch-down tool at many hardware/home improvement stores in the wiring section. See http://www.lanshack.com/wire_phone_jack.aspx for a picture of the correct wiring for the jack.

If your phone line has a dial tone and the above fixes didn't work, contact the company and get the phone repaired if it is under warranty (usually 1 year). If it is out of warranty, then decide if it is worth repairing or if you should replace the unit.

I hope this helps.

Cindy Wells

Jan 09, 2012 | Southwestern Bell GH-4102 Twin Cordless...

1 Answer

Parallel set on how can i get it off


Parallel Set indicates that the CS5121 thinks that another extension is in use on the phone line. First check that no other phones are off their hook. (I have a few that can be tricky to hang up.) If you have no other extensions or if they are on hook, then you need to check if the problem is with your VTech phone or with your phone line.

For diagnostics, I like to use an old corded phone. First try a new telephone cord (RJ-11) to the base of your CS5121. Then if the problem persists, try the new phone cord with the test phone. Listen for a normal dial tone. If you hear a fast busy signal or no dial tone, try the test phone at a different jack on that phone line (if you have one). If you still do not have a normal dial tone, find where the telephone service comes into your building. Open the service box and identify the type of connection. If you are lucky, the service box has RJ-11 jacks. Try your test phone there. If you can't test the phone line or the problem persists, contact your telephone company. They will test the line and repair any outside problem for free.

If it is an inside wiring problem, inspect the wires that are in the open for damage. If only one jack is the problem, open the face plate and check for loose wires. There are two types of connections in telephone faceplates: screw terminals or punch down jacks. The wires need to be stripped (enough to go under the screw) and then secured by the screw for the first type. For a punch down jack, you will need a tool to secure the wires. The tool is available at many home improvement stores in the wiring section. See http://www.lanshack.com/wire_phone_jack.aspx for the wiring order for an RJ-11 jack. If the problem is inside the wall, you may want to get a professional to fix the problem. Your telephone company will do this for a fee. If you have a DSL filter as part of your phone line, you may need to replace this. (At my house this is part of the outside wiring and gets fixed by the phone company. My sister has the filter as part of the inside wiring and has to fix it herself.)

If only your CS5121 has a problem, try removing the battery pack from the handset. Next unplug the telephone cable and the power adapter from the base. Unplug the power adapter from the wall outlet, as well. Wait a few minutes, then reconnect the power and phone line cord. Then reconnect the handset battery. Test your phone again. If it still gives you a problem, contact Vtech for service if it is under warranty. These phones are not user serviceable.

I hope this helps.

Cindy Wells

Nov 29, 2011 | Vtech CS5121 Cordless Phone

1 Answer

My KX-TG6511 Phone is in it's cradle but line in use message shows. It's the only one on that line


Check your phone line with a) a new cord between the base and the jack and b) a different phone (I prefer an old cordless phone). If you still get a "line in use" message (alternate errors: fast busy signal or no dial tone), use your test phone at a different jack and determine if the issue persists. If you can, find where your phone service comes in and open the box. If you are lucky and have a fairly new service connection, you'll be able to plug your RJ-11 phone line in and check if there is the problem is at the box. If you can't test at this point, you need to contact your phone company to diagnose if the problem is inside or outside.

If the problem is only with the KX-TG65111 phone, try unplugging the base from the phone line and the cord from the wall jack, disconnecting the base AC power cord (from both sides - phone first) and removing the batteries the handset. After a few minutes, plug in phone line, power cord and batteries and test again. If it still fails, then the phone needs service. These cordless phones are not designed for the home user to service. If the phone is under warranty, contact Panasonic. Otherwise, decide if it is worth having the unit serviced or replacing.

If no phone works at this one jack but does work at another jack, you have a wiring problem at the jack or in the wall to the jack. Try opening up the outlet and check for loose or damaged wires. The jack is either wired directly to screw terminals or punch down terminals. For the screws, it's relatively easy to strip the insulation and retighten the connections. For the punch down style, you will need the appropriate tool. (It's available from many hardware stores in the wiring section.) See http://www.lanshack.com/wire_phone_jack.aspx for a diagram of the pins in the jack wiring.

If none of your inside jacks work, look at the exposed wiring and check for any obvious damage. Otherwise, you'll need to find the problem in the walls. You may want a professional to do the job.

If the problem is outside, your phone company will fix the probem for you for free. If the problem is inside, they'll fix the problem for a fee.

If you have a DSL line and a filter on the line, check and replace that if it is part of your inside wiring.

I hope this helps.

Cindy Wells
(I've gotten a line in use error with a DSL filter problem after a nearby lightning strike. Since my filter is inside the service box, my telephone company handled the repair.)

Nov 21, 2011 | Panasonic KX TG6511 Cordless Phone

2 Answers

Error message CHECK TEL LINE my phone line is connected and i followed all the right steps to connect my handset to the base HELP!


This sort of issue requires you to check if the base or the phone line has a problem.

I prefer to use an old corded phone for testing. I also get a new RJ-11 cable. Unplug your phone base from the jack and check for dial tone when you plug in your test phone.

If you get a dial tone on the test phone, try the new cable with your cordless phone. If you still get that message, then the phone has failed. If it is under warranty, contact the manufacturer for repairs. If it is out of warranty, then determine if it is worth fixing or replacing. These phones are not designed to be fixed by the end user.

If you do not have a dial tone, take your test phone to another jack on the phone line. Check if there is a dial tone at that point. If there is a dial tone, the problem is at the first jack or the phone line to the jack.

If you still do not have a dial tone at the second jack, find where your telephone service comes in. Open the box and determine the type of connection used. If you are lucky, it will have RJ-11 connections. Plug your test phone into the jack and check for a dial tone. If you do not have a dial tone at this point, call your telephone company. They will fix the problem for free. If you find that the connection is not an RJ-11 type, call the phone company and have them test the line and repair it if needed.

If you have a dial tone at the service box, then you have an inside wiring problem. Inspect the visible wires for damage. Open the faceplates for the jacks and check for loose wires. There are two types of connectors. Screw type connectors need the wire stripped back a little then wrap around the screw and tighten. The other type is a punchdown jack. To repair a loose wire in this, you will need a punchdown tool. These are often available in hardware/home improvement stores in the wiring section. http://www.lanshack.com/wire_phone_jack.aspx has clear pictures of the wire color to pin pattern.

You may want a professional to check the wires inside the walls. Your telephone provider will do this for a fee.

I hope this helps.

Cindy Wells
(who has had outside phone line problems due to rodents chewing on wires, road crews digging just a little too much, and lightning damaging a DSL filter.)

Jul 07, 2011 | Uniden Cordless Phone

1 Answer

Phone less than a year old. no dial tone with inability to call out or receive calls. other phone functions seem to be working


First check if it is the phone or the line. Try replacing the cables. Use another phone (known working) to see if the jack has a dial tone with it. If you have dial tone on another phone and not on this phone with any set of RJ-11 cords, then send the phone to AT&T for repair. It had a 1 year warranty. Contact the customer service at www.telephones.att.com, or call 1 800 222-3111.

Try both phone on other jacks with that line, if available. If the phones work on other jacks but not on the first one, open up the faceplate and check for loose wires. Most either use screws to hold the wires or have keystones with punch downs. If you have the screw type, strip the wire strand if needed and resecure the wire. http://www.lanshack.com/wire_phone_jack.aspx has the diagram of the wiring. The keystone punchdown tool is available at stores like Lowes and Home Depot, among others - in the section for wiring a new home.

Try then on another line, if possible. If the phones work here, then it is a general wiring issue on the other line.

Find where your telephone service comes in and see if the box has RJ-11 connections. Try your phones there. If the phones do not work at other jacks and the service connection is not RJ-11, call your telephone provider. They can test the line and will repair the line free if it is an outside issue. If the issue is inside, check all exposed wiring for damage. Check the jacks as well. If it is a problem inside the wall, you may want a professional. Your telephone service provider will probably fix it for a fee.

I hope this helps.

Cindy Wells

Feb 04, 2011 | AT&T 1855 Phone

2 Answers

My phones don't work they all say


Unusual problem on a new phone. Could possibly be radio frequency interference close by.

Some cordless phones operate on the same frequencies as in-home wireless networks. I believe this is the 2.8 megahertz frequency. The phones and the wireless networks can interfere with each other.

Most newer cordless phones are higher frequency (5.8 megahertz?). Wireless networks shouldn't interfere with those phones, but there could be other things that could (e.g., transformers on power poles).

If the phones are new, you might consider taking them back and getting another model.

Oct 10, 2009 | Uniden Cordless Phone

1 Answer

Phone socket


I found some good information on this site: http://www.ling.upenn.edu/~kurisuto/phone_wiring.html.

He lists that the old style wire has become obsolete, and shows a diagram of how they line up to the new style.

Jun 17, 2008 | Phones

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