Keyboard problems (by 4 users)

Hello
I have acer aspire3000 notebook and when l press the hash key l get a UK pound symbol how can l get the hash symbol? l also have the " and @ mixed up but l'm used to them now.
thanks Wendy

keyboard has changed and wrong characters appear when typing

Hello, I hope you can help me. I have the same problem with my numeral 2 key; when using the shift key and 2 I get the "@" sign and if I use the @ sign I get the " key. I have noticed a few other keys like my pound sterling sign and the hash key have totally moved and I can't find them. I did not do any software or hardware upgrades. I have been using the laptop for general use i,e, chatting and music and photos. I have looked in the control panel under keyboard and in regional and for the driver settings. But no luck, The keyboard setting just give info on cursor rates and under the hardware tab it tells me its a Standard 101/102-key or Microsoft Natural PS/2 and that it is plugged into the keyboard port and it is working properly. the driver date is 01/07/2001 and version is 5.1.2600.2180. When clicking the Driver File Details it gives two driver files. C:\WINDOWS\system32\DRIVERS\i8042prt.sys
C:\WINDOWS\system32\DRIVERS\kbdclass.sys

I have noticed during the past few days whilst my daughter has been using a well known messenger service that a third party has managed to get inside the text box and asks if you can accept files. It was accepted once, but the file would not open. It was only accepted as it was genuinely thought that it was from my daughters on-line friend. It turns out that she was also having the same problems. Still unresolved.
I only mentioned this as this is the only thing that has gone wrong in the past few days.



Can you help me ?

Kindest Regards,

Sara