Question about Kodak EASYSHARE 5300 All-In-One InkJet Printer
The printer is only 3 months old. I use it a lot.
Half way through my 3rd black cartridge, the printer
stopped printing black (solid black like print and even
the background in photos), even though the level showed
I replaced the black cartridge with a new one, same thing.
I replaced the color cartridge, bt no change.
I ran through the printhead clean process. I tried to recalibrate.
Still no black...what next?
I was unable to reach Kodak thru their help center. No reply.
You don't even have to call them....use the online tool to order a new printhead at www.kodak.com/go/aiotroubleshooting
Posted on Sep 20, 2008
Call 1-800-421-6699, 24 hours a day, 7 days a week.
I had the same problem . . . no black print. I called the number. After all the deep cleaning, etc., they are sending me a new printhead and ink. Thanks to all who offered solutions!
Posted on Jul 10, 2008
HERES MY STORY, THEN COMES THE SOLUTION, JUST HEAR ME OUT
I can SO relate to everones fustrations. I had had my printer for only a few months when I went to print out my wedding invites the POS printer RUINED almost half of them! I called Kodak several times and at the time their customer service calls were being answered "over-seas" and I am not racist (heck, I'm half hispanic myself!) but I could not understand most of what they were saying nor could they really understand me. So after back-and-forth conversations, they sent me a new print head which I received less than 3 weeks before my wedding...needless to say most of my guest did not recieve the invites until right before the wedding and weren't able to attend. Want to talk about PISSED. But unfortunately it doesn't end there. So my youngest son turned one year old right before the holidays and we decided to have his birthday party January 17th. My husband has been laid off for 2 months, so instead of buying expensive invites, we decide to print them with our "convient" kodak printer (ha!). Same FREAKIN THING!!!! (except i knew what was going on, so i didn't waste $50 worth of invites and 4+ cartiages of ink cleaning and calibrating). So I call Kodak and someone who I can understand answers the phone (thank you God! I really mean it, Thank you!) and I warn the poor girl that none of my anger is directed at her but I am anger beyond belief...like I could feel my face burning and was ready to bunt kick the printer! She said that they would send another print head...and I asked for a supervisor. I spoke with a guy who was really nice and helpful as he could be.
SO FINALLY I GET TO THE SOLUTION PART (its the best solution your probably gonna get with it anyway>>)
So he says that the reason why kodak printers printer better the quality photos (which they really do when they actually work!) is because they use a thinker ink that is pigmented more for photo quality. Because of that the print heads can get clogged more easily if not used "just right". Like most printers and most people I leave my printer on regularly. I turn it off, just not every time I use it. He said that all the little sounds that it makes is regular maintainence on the printer and the print head. So it should be turned off regularly. He also said that these printers are designed to do heavy duty photo printing. So if they sit unused for a period of time, that will also clog the print head and cause it to defect, not always imediately. So he told to print something at least once a week. It doesn't have to be a photo. It could be a demo sheet, or just some random thing. He said to use the print head cleaner setting every other month to prevent back up. And last but not least...they are sending me yet ANOTHER print head. I intend on following what they instructed, but if this happens again, they will replace my printer. They said they can't replace the printer until the 3rd "issue". They don't automatically give free ink with the head anymore, but if you talk to a supervisor and tell them how angery you are (that it screw up your wedding and now your son's 1st birthday party) they might give ya some free ink. Nice guesture, better than nothing. So I'm suppose to get my print head in the next week, mean time make my sons invites WAY late and making my life more difficult. For those of you who couldn't get ahold anyone, here is the number that I called:
You will spend sometime on hold, so make sure your phone is fully charged. I called at 8pm this last time and the wait wasn't too bad, so that might help someone. So call, get a new head, call again, get a new head, call again and THEN get new printer. THats the best solution I got. Hope it helps!
Posted on Jan 05, 2009
Removing the Printhead. First,take out the black and color cartridges(tanks). You see bullseye with finger sticker. Above the bullseye sticker, there's a rectangular pushbutton. Push the button until the Printhead is dislodged. To install printhead, press sticker until you hear clicking noise.
Posted on Sep 18, 2008
Remove both ink cartridges, then remove the printhead. Unplug printer and wait 15-20 seconds. Plug and turn on. Install printhead and ink cartridges after the message. It should then calibrate. This solved my problem of not being able to print black text. I have had nothing but problems however with 2 different models of Kodak all in one printers. Both need new printheads after a couple months of use. I go through ink like crazy with the Kodak staff's suggestions of finding out what the problem is... it's always that I need a new printhead.
Posted on May 21, 2009
I work for kodak. Do not ever wipe the printhead clean. You only ever want to do the cleaning through Home Center or through the printer it's self. If it doesn't work it may be a printhead issue in which case you would call in. We do have to troubleshooting steps with you first before we can decide to send a printhead or not, but it is worth calling in for so we can help you.
Posted on May 02, 2008
I emailed tech support with the same problem and they diagnosed it as a blocked printhead in the same day and are sending new printhead. Whatever you do, don't try to fix it yourself.
Posted on Jan 18, 2009
Call kodak 1-800-421-6699!
Posted on Jun 13, 2008
I have had the problem of black ink not printing correctly for several months and gone through several new cartridges trying to fix it. Today, through these posted items I realised its the printhead not the cartridges. I contacted www.kodak.co.uk and went to the online contact board. I asked if I was speaking to someone from the UK (as I'd wasted time talking to a US contact first) He told me he was a UK contact and proceeded to aske me what he needed to know to help me. Printer no. which can be found under the opening where cartridges are changed and then where I bought the printer, because he couldn't find my details through that he asked my name, address and telephone no. He also asked for the number which is on the bottom of the printer. With all this info he could tell me that I was a month out of guarantee time which fortunately for me was 18mths. Because I'd had the problem for several months and only just out of warranty he kindly ordered a replacement printhead which I should get in within 10days. So if you are having problems with your printer do persevere until you reach the right Kodak person to talk to, preferably in the same country you purchased your printer. Best Wishes to all
Posted on May 10, 2010
Kodak inkjet ink is alcohol-soluble, not water soluble. Try using a pad of rubbing alcohol, blot (do not rub) the printhead to attempt to clear it. If it is not printing ANY black, try reseating the printhead a couple times, the printhead release latch is behind and above the black ink cartridge. If that fails, you may be dealing with a printhead failure and will need to call service.
Posted on Mar 14, 2008
Manually cleaning the printhead isnt difficult and could solve your problem. You need distilled or de-ionized water, tap water might work but i dont recomend it. You need a lint free cloth, dont use paper towels or anything that will leave material behind that will clogg the nozzls (a clean soft tshit should work tex Wipe lint free cloths work the best) . Heating the water will help. Remove the printhead look at the nozzles on the buttom. you should see 6 lines in a yellow area. you want to wipe with these lines not accross them. do not scrub or use circular motion. Wet the cloth area your going to wipe with well. put some pressure but dont break it and wipe a few times slowly. you can also soak the nozzles in warm or hot distilled water just only in very shallow water just enough to touch the nozzles do not submerge the whole printhead. you can also google manually cleaning inkjet printheads just use your best judgement some things people do to clean a printhead might damage them. If after manual cleaning and using the built in cleaning the prints still dont come out right call kodak and request a new printhead. I hope this helps! Don't Let this road bump turn you away from these printers they print nice prints and have low cost ink. Kodak and or I am not responsible for any data loss or any damage to any equipment that occurs as a direct or indirect result of following the procedures described above.
Posted on Feb 25, 2008
Kodak touts the lower cost of ink based on the nozzles being in the printhead, With conventional inkjet printers, the nozzles are part of the ink cartridge or, in the case of some HP's, a seperate item available OFF THE SHELF, Since Kodak will not sell these, we can't keep one on the shelf for a rainy day. That is what peeves us off: That our printer is OUT OF SERVICE waiting for the package from KODAK. That fact means this printer is NOT ACCEPTABLE and is the worst printer I've ever owned. Being a software author, I am out of work while this is down. Simply making these printheads available at my local Staples or BestBuy would solve this. Print heads die in HP's and there is no one throwing their hands up over it (other than when I had one and the budget printout was due in 10 minutes and the print head died). It can change the down time from 4 DAYS to 4 hours or less.
Posted on Mar 02, 2010
I had same problem, not printing black. I just spoke to Eleanor at Kodak support. She had me do several things:
Though you would rather not have to go through this kind of thing, Kodak did make the process to take care of it rather painless. At least I trust that this will take care of the problem. This occurred on June 29th 2008.
Posted on Jun 30, 2008
Thank you one 8hundred! my printer has been playing up and not printing black ink, i got kodak to send me a new printhead but they didn send any instrutions on how to get the old one out or install the new one, so thanx for the tip!
ps- anyone who has this problem, kodak replaced the part for free and sent me new inks free of charge!
Posted on Mar 23, 2008
I have the same problem...but I was also able to contact Kodak by email. They sent me a new print head and ink for free and from there I thought..PROBLEM SOLVED. At that time, my printer was 7 months old. About 8 months later, same issue, same result. Another print head sent out and problem solved. Now, as of last month, same issue is going on now. I have to find the email that I had used to contact them again but now I'm to the point where it's just a hassle to keep. So I advise everyone to just chunk it up as a loss and get a better printer. The cheap price for the ink is what drew me to Kodak but the aggravation that it comes with...not worth it.
Posted on Apr 18, 2009
I too have the same problem. I called 1-800-421-6699 and they promptly sent me a new printhead and told me if it continued to have problems ( this is my second one) they would have to replace the printer. The customer service was great. Glad I purchased a Kodak printer they really do give hassel free service.
Posted on Mar 03, 2009
I just had the same problem...except it was more then just no black. That was the case with most of the photos. But if I tried alternate ways of printing, I would get black but the colors were all wrong, or looked very cartoony instead of a photograph quality. I also set it to print in black and white, and then it printed that fine...it was only when i tried to print in color that things got screwy.
I was on my second ink cartridge too.
I also experienced that this problem was only if I tried to print anything from the computer. If I printed stuff straight from the printer without using the computer, things were fine.
When I called tech support, I mentioned this board and what everybody else said. The robot girl that answered didn't care and wanted to test it all again...which was fine...but when she had me print a few test sheets from the printer and I told her it looked good...she was ready to sign off and say it wasn't Kodak's problem. I had to stop her and tell her what people said here, and that it was a problem with the printer talking to the computer.
She had me do one more test and asked the size of the files I was printing then said she would send a new print head. I should have it in 2 - 3 days.
Thanks for the advise and help above...this helped me during the call.
Posted on Jul 11, 2008
Get rid of your Kodak Printer I just did. Printer head went bad for the second time in as many months and they refused to send a new one free of charge, when it is obvious thay have a big problem with these printer heads. I fo one an done with KODAK PRODUCTS
Posted on Feb 07, 2011
If the printer is out of warranty Kodak tech support said, it will cost $25for a new print head, $40 for new head plus black/color cartridges, or they give some deal on new printers.
Well, I stayed on the phone with them and explained it seems like a scam to advertise the inexpensive operational costs of the printers if it will cost me another $25 every couple of ink cartridges. I would be better served to buy a different brand printer. I told them I really like the Kodak brand printers(I do really!). But I would not likely be buying another on again.
Magically, he contacted his supervisor and they decided to send me a new print head. Yay, win for me.
So if you are having this issue, try it.
Posted on Jun 14, 2010
Just got off the phone with Kodak. New printer head and ink is on the way. Great service!
Posted on Mar 02, 2010
I have also had this problem. Kodak have not admitted it is a great problem, but they have agreed to send me a knew print head after twice phoning the help line. This seems to be the only way round it.
Posted on Jan 06, 2009
I had the same problem, I have owned my 5300 for six months and it stopped printing black. I've never really been very happy with the quality of the colour ink either. Eventually, after changing the cartridges (again!!) and recallibrating (to no avail) I rang Kodak and demanded that they fix it or refund. They sent me a new printhead and two cartridges. After changing the printhead it worked again.
I personally think that it's unacceptable for a product to need the printhead changing after such a short period of what is only average use and I am going to demand a refund if it happens again.
It's certainly the last kodak printer I will ever buy. Back to good old HP I think.
RE the service numbers - I'm not sure if you are in the UK, I suspect not. I think I found a list of numbers for all countries by searching the web - maybe it was on their website.
Posted on Nov 08, 2008
Called 1-800-421-6699. The service was EXCELLENT. A new print head and new ink cartridges are in the mail. 4 minutes waiting in the queue, about 6 minutes to explain the problem and provide shipping info. How refreshing...
Posted on Sep 17, 2008
I have had the same problem, no balck in printing. I called Kodak at 1-800-421-6699, they are sending me anew printhead plus new black and color ink cartridges. Giv ethem a call.
Posted on Jul 31, 2008
Thanks to all of you for your input. Kodak replaced the prinhead and it fixed my problem. Printer would not print black when print was sent from the computer. Thank you all and thank you Kodak.
A happy Kodak user
Posted on Jun 16, 2008
I called Kodak today and got the free replacement printhead and free ink today.Call took about ten minutes. No hassles either. Thanks SDtester for the info.
Posted on Apr 08, 2008
SOURCE: printer does not make black
Remove the black and color ink cartridges.
Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead.
Place the printhead right back into the printer and push straight back on the back wall.
You should hear a loud snap.
Replace the ink cartridges which should snap as well.
Close the printer.
After about a minute or so the printer will ask you to do a calibration.
Insert a paper and press start.
Scan the calibration sheet.
After that, in the menu, do a printhead clean.
Do one basic and one deep.
Print a demo sheet to see if anything has changed.
If the picture looks better, continue to do cleans.
In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead.
The whole process is short and free.
The number for Kodak AiO Support is 1 800 421 6699.
Posted on Aug 26, 2008
Please call 1.800.421.6699 and select option 01 for prints missing black or color ink. Kodak will send you a replacement printhead kit for free. I hope this helps.
Posted on Jan 28, 2009
SOURCE: Kodak 5300 shows
Try this one
Take out the inks and printhead
Leave the cartridge door open, then unplug the power cord from the back of the printer while the access door is open
Close the cartridge door once the cord is unplugged
Reconnect the powercord, turn on the printer, then your printer will look for your printhead "Printhead missing or not installed correctly..."
Then put everything back. make sure it will snap in to place. Then print a calibration page, then scan it. This is just over writing the error message.
Thanks Josh - Kodak Tech Support
Posted on Sep 23, 2009
Testimonial: "I will give it a shot when I get home..Thanks.."
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