I have a pilot insignia and the LCD screen broke and needs replaced. Insignia said its cheaper to buy a new one than to replace it. Is there any way to replace the screen without buying another mp3 player?
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This happens a lot with these units (not just insignia). The backlighting goes bad. The lcd probably works, but, because no light is going through, it just looks black. This happens a lot especially if they get wet (moist). Wrap them in plastic before going on a run. The good news is, these are inexpensive to replace on ebay.
I am sorry to hear about your Insignia® Pilot MP3 player's cracked screen. Unfortunately cracked screens are considered to be physical damage and are not covered by the manufacturer's limited warranty nor by any Best Buy™ performance service plan or product replacement plans.
The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.
Hey originalle, While LCD screens from MP3 players can sometimes be replaced, repairs may often prove to be cost-inefficient when compared to buying a new product. This could be due to any number of reasons, but may often be the result of a lack of replacement parts. If you would like to get a better idea of what can be done to repair your MP3 player, you may wish to first contact Insignia® directly. An Insignia® technical support representative should be able to provide you with the pricing and availability of replacement LCD screens, but please keep in mind that the part may only be available as part of a larger assembly. Alternatively, you can always check with your local electronic repair facility to see if they are able to service MP3 players. Some companies may have access to third-party/aftermarket parts for your model, or even provide a mail-in service program for your area. If you are not sure where to look for assistance, remember that you can always check your local Yellow Pages for more information under "audio-visual repair." Hope this helps you out. Sincerely, Aaron Go Ahead. Use Us.
Try reset, repair, and recovery methods to make sure it is not a software issue. If those methods fail, you have a damaged lcd screen, and the player will need to be replaced. There is no repair svc for damaged lcd screens.