My problem is that none of the programmes are moving on from wash to rinse to spin, Machine stops completely after wash then need to turn off machine and set to rinse and spin, it stops at the end of that without spinning and turn off again and set to spin. I guess it's something fairly serious ? I am in Dublin, Ireland
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Could be several reasons:
- Selected the "Night cycle" program (means standing with the drum full of water, reason: too much noise in the spin cycle)
- Set to the "Rinse hold" (means standing with the drum full of water, reason: wrinkles on the clothes)
According to your description I think that this is not a failure otherwise error E20 will be appears on display.
Once the washing programme has come to an end, END illuminates on the programme progress display.
If RINSE HOLD was selected, the display beside the START/ PAUSE button flashes. 1. After a rinse hold, the water must first be pumped out:
- Either press the START/PAUSE button (the water is pumped out and the washing is spun according to the completed programme;
After the START/PAUSE button is pressed again, the spin speed can still also be changed during spinning), or
- Turn the programme selector to PUMP OUT and press the START/PAUSE button (the water is pumped out without spinning),or
- Turn the programme selector to SPIN or SHORT SPIN and press theSTART/PAUSE button (the water is pumped out and the washing is spun or gently spun).
At the end of this programme step, the END indicator will illuminate. 2. Open the door.
As soon as the DOOR indicator lights up green, the door can be opened.
If this is a front loader and there is a pump filter, pull it and clean it out. Mine is located on the front behind a small access door down by the floor. Be prepared for lots of water since your tub is probably full. If it can't pump the water out fast enough (filter plugged) it will become out of balance in the spin cycle and shut down. After you to this unplug the machine for 30 seconds, then plug back in to reset the electronics.
If you select a rinse and spin programme and it completes the cycle, then I would say that the heater element is probably faulty, because the programme will not advance until the water has reached the correct temperature.
If it does not complete the rinse and spin cycle, then it is likely to be the control module that is the problem.
button selection : To select an option press the button and you will see a light come on above the button. Press again to cancel and the light will go out. You cannot alter the options once the machine is running. Note : remember to cancel buttons after use!
As you look at the machine
Left hand button... Rinse Hold.. use this option to Help reduce creasing of delicate or synthetic fabrics by holding clothes in the final rinse water. The rinse hold light will flash to indicate that the programme is holding final rinse water. Complete the final spin by pressing the Rinse Hold button when light is flashing.
This is not available with Wool or Spin only programmes.
Middle Button.... Energy Save... use this option to save money and time on lightly soiled loads. This is not available with the Quick Wash, Rinse and Spin, or Spin Only programmes.
Right Hand Button .... Super Rinse... use this option for Large Wash loads and items for young children or people with sensitive skin. This option increases the water level for the first two rinses. This is not available with Cold Wash, Rinse and Spin or Spin Only programmes.
Copied from my Hotpoint FEW12 user instruction sheet.
Hope it helps.
does it have a manual programme knob?if it does ,probably the internal contacts do not mesh so it stops at next step (programme)but the water pump keeps on making the noise.
try turning the knob by hand when machine stops before entering next programme cycle.if machine starts ,programme knob is the problem.