Question about Haier XQJ50-31 Top Load Washer
Everything is fine until all the water is drained from the washer and it starts spinning to get rid of the excess water in the damp clothes after each rinse and during the final spin. Everytime soon after spinning, the washer makes a noise like there's a fight going on inside and either stops and displays an error or automatically recommences the rinse cycle starting at the first cycle with 36 minutes on the timer regardless of how many times it has rinsed prior.
As a result, we've resorted to manually squeezing dry each piece of clothing by hand after every rinse. The strange thing is no matter how evenly we spread the load at the start, or even in between spins, the clothes are always piled in one area and sometimes in the shape of a ball when we open the lid after the big bangs, regardless of how big the load is.
Even worse, no one seems to be interested in even coming over and taking a look at it, they say that because its not a big brand and they don't have the parts, that it's not worth it for them to come over. They've suggested calling some big electrical stores to get the service number of Haier washing machines, but most of the big stores I've called don't even sell Haier products.
Would anyone know what the problem might be? We really need an expert's opinion. Would it even be worth it to try to get it fixed?
Good Day.... I feel for you... Unknowingly,When they purchase it. Many people have the same experience in finding service for products such as your experiencing.
Of course, it's our hope and belief, it's not ever going to have a problem, some people are lucky. Me neither... mine is in computers... but that's another story.. Just believe me, I understand ... but I'm going to try to help... why I picked up this call, is because I find it to be interesting, about the comment about the clothes gathering into a ball... Generally, that happens in relationship to the amount of water, inside or lack of it. If the clothes are in a ball, that's why they're coming out wet. Nobody makes a washer that can do that.
I want you to check the drain line...(that's the hose to water uses to exit) Is the hose at any point, higher than the top of the machine (it's supposed to be) ... if not siphoning may be occurring.
Also check to drain hose at the inlet, where the hose goes into the wall.. it must allow air to get in here as well. I have experienced some indifferent situations before, if the hose in stuffed into the stand-pipe, or taped,glued, sealed.. if there is no vacuum break (meaning-place in which air can enter) that to can create a siphon. Ge was known for having a washer that made the kind of bang you describe. It was their normal method for stopping the clothes basket from spinning forever. I hope this answer works for you, otherwise resolving may continue to be difficult. One piece of information you'll have received, is what you will and won't recommend to buy when you hear others having conversation on buying a major Appliance. Sometimes it's all we can do... I wish you best... dean
Posted on Feb 25, 2008
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