Question about Televison & Video
Our TV melted - the lamp and lamp door melted - cannot replace lamp because it's melted in place. Bought TV in Oct 2003 and can't use it now. According to Sony, it's not their problem...and not a fire hazard. Don't know what to do - when you spend $3000 on a TV it should last more than 4 years, 3 months! Would you please take a look at the photos and tell me if it can be repaired and if so, at what cost? As you can tell, I'm pretty mad about this. Sony has been less than nice about the whole thing... I'm thinking of going to our state Attorney General's Office and the Consumer Product Safety Commission. We showed photos to my uncle who's a fireman and he said it's a fire hazard. Thanks for any help you can give!
Limited Extended Warranty for Certain 2003 and 2004 Televisions Exhibiting Warping of the Lamp Access Door
It has come to our attention that a limited number of Grand WEGA rear projection televisions (models listed above) may exhibit warping to the lamp access door. In rare cases, some additional components may also become damaged as a result.
Sony would like to assure its customers that this issue has been evaluated extensively and that there are no product safety concerns caused by this issue.
As part of our commitment to quality, Sony will reimburse owners of eligible models in the United States who paid out-of pocket expenses on or before May 9, 2008 for an estimate or repair service related to this specific lamp door issue. To receive reimbursement, please follow the exact directions on the claim form for reimbursement; all claims must be postmarked by August 31, 2008. See the claim form for complete terms and conditions.
Additionally, through March 31, 2009, Sony will repair the lamp access door and any other components damaged as a result at no charge for any of the covered televisions. Customers who experience this issue should contact Sony at (888) 649-7669 to schedule a repair. Sony will only provide free repair to covered televisions that exhibit this specific condition.
All other terms of the Sony limited warranty continue to apply. Sony utilizes a network of hundreds of qualified independent third-party servicers to perform in-home television warranty service. Sony, through its Authorized Servicer Network, will repair your set within 30 days of your initial contact. For diagnosis, warranty service, or if your set is not repaired within 30 days, please contact Sony at (888) 649-7669.
Posted on Jan 11, 2009
If anyone has the problem with these Sony models, you have only a month and a half for Sony to do something about them. I have talked with them for nearly two weeks after finding out that my tv can't be fixed. They offered me 3 different deals, am waiting for the final approval this morning. I will advise you to be prepared for the shock, the first offer will hit you like a ton of bricks, but don't take it, the offers do get better. My TV can't be fixed because the lamp door and the entire housing around the lamp have melted. They don't even have the parts to fix it. They told me that if thhis TV was sold today, it would cost under $500, I told them that they don't have any TVs under $500. I paid somewhere between $2500 and $3000 in Dec. of 2003.
People, if your TV is melted like mine, you need to call them!
Posted on Feb 09, 2009
If you have 3 flashing lights and your lamp access door has melted all you need is to replace the door. Thankfully my lamp has not been effected. I am currently just trying to find the part # or find where I can purchase this door because I leveled the door myself putting a thick peice of cardboard to even the gap from the melted portion in the upper right hand corner and the TV is on again. So don't waste your money having someone come out to diagnose a problem you already know what it is. Try to find the part yourself and make Sony reimburse you for the part.
Posted on Aug 20, 2009
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Posted on Jan 02, 2017
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