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I contacted technical support through Helio's carrier (Virgin Mobile) and here is what I learned: Dear Jennifer , Thank you for contacting Helio by Virgin Mobile. We are sorry that you are having issues sending and receiving picture messages on your phone. We are having some system updates and that is causing you not to be able to do some of the data services on your phone. We expect the issue to be resolved in the next 24-48 hours. If you need further assistance, please do not hesitate to call us at 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO 1-888-88-HELIO. You can reach us Monday through Friday 6am-9pm PST and Saturday and Sunday from 6am-8pm PST. Regards, Khalidine V Helio By Virgin Mobile Customer Care www.helio.com
An Ocean on Cricket cant be flashed for picture text because Cricket uses MMS and there is no MMS Client in the Binary of the firmware on Helio phones because Helio phones use a different server-type to transmit their data. They use a MMSC/PictureMail based client. However a good flasher/tech can flash Internet/WAP on that Pantech Ocean.