Question about Epson ACULASER CX11NF All-In-One Printer

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CX11NF "Paper Jam" and Noise

When I try to print, there is a grinding noise and printer screen says:
Error Paper Jam MP E
However, there is no paper jam. This happened last year as well and I think it worked itself out eventually. But I need my printer now. Any help is greatly appreciated.

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  • toddjh Apr 22, 2008

    I have the same problem!

  • Blaire77 Apr 29, 2008

    Same problem here and that solution isn't plausible for those of us who aren't copier repair personnel.

  • johnnybt May 22, 2008

    I have the same problem.

    I have watched the paper to see what happens.

    90% of the time, the wheel that is supposed to "pick up" the paper from the tray and feed it up to print does not actually pick up a piece of paper. This triggers the jam sensor.

    Other times, although far less often, the paper does get picked up but only gets fed about 2-3 inches and then it "jams" again.

    I have found that holding my finger slightly against the paper in the tray will help make sure the wheel actually picks up a sheet and feeds it up.

    However, that's not a fix because it's a huge pain in the ***.

    I think the wheel in there is either worn or just bad, but I have no idea how to get in there.

  • theguru0683 Sep 01, 2008

    hi, when i send a job to be printed, i hear the noise and i observed that the roller on the tray start to move, but after it stop and i get this error message saying "paper jam MP E" can somebody help me on that?



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The problem is the spring loaded platform underneath the paper. It's getting stuck and not going all the way up to align the paper with the paper path. As a result your roller is slipping on the paper (grinding sound) and even with slippage it begins to move the paper but the paper is pushed into the back wall of the printer, resulting in a Paper Jam E error. To resolve, do the following:
1) Turn off and unplug the printer2) Open the front paper door and remove the paper from the paper tray.3) Reach into the paper tray area and with your fingers spin the roller (round piece in back center of the paper tray area with a black piece of rubber on it) down and forward until the spring loaded platform (the floor of the paper tray area) lifts completely up. When the spring loaded platform is free and raised - stop moving the roller.4) Push the spring loaded platform down (towards the bottom of the printer) and remove your hand to let it spring up again. Do this a number of times, this simple action in itself may free up the resistance in the platform and resolve your problem.5) You'll notice that the platform rides on two metal posts (one on the left and one on the right). Put some lubricant on a swab and lubricate these posts. DO NOT USE A PETROLEUM BASED LUBRICANT LIKE WD-40. Instead use a teflon or silicon based light lubricant. Epson recommends their own custom lube called O-8 but it's impossible to get.5) Replace paper, plug in printer, turn on printer and print something, Your problem should now be resolved.

Posted on Dec 12, 2011

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There is two sensor one paper in and paper out any one or both
Sensor not working find sensor and check it for physically working or not

Posted on Feb 25, 2008

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Had the same problem, too. The grinding noise came from the gear of the loading mechanism, located (if looked on printer from behind) on the right side next to paper tray.
I had a problem with the paper loading, too.
That problem was due to a broken wire for the magnetic release of the loading mechanism, located on the right side, too.

My experience with this epson is, that most problems with it come from broken wires, e.g. the problems with the ADF I had, the problem with the magnetic release I had.....

If I hadn´t invested so much time and money in this printer, I´d rather scrap it immediately.

Posted on Sep 17, 2008

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Posted on Jan 02, 2017

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SOURCE: CX11NF "Paper Jam" and Noise

Mine use to do this, I changed paper type and it has not done it since. I was using recycled paper now I use HP All in One printing paper for Lasers and I do not have the noise.

Posted on Oct 17, 2008

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1 Answer

Grinding noise

Hi Anonymous

I trust you are well

If you hear a grinding noise it might be the gear wheel in the printer that is stripped or possibly a paper jam.

Hope this helps

Kind regards

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May 10, 2010 | Epson ACULASER CX11NF All-In-One Printer

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The screen reads paper jam error, but there is no visible paper jam and when turned on a grinding noise occurs

Most likely, there is a paper jam in the fuser unit....which is stalling the fuser rollers, thus causing grinding noise (accordian or fan folded jam)

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Brother MFC-9420CN Paper Jam Error message w/ loud grinding noiz

please try this

  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.

alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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2 Answers

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Mine use to do this, I changed paper type and it has not done it since. I was using recycled paper now I use HP All in One printing paper for Lasers and I do not have the noise.

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It sounds as though the noise is coming from you fuser assy. this is the last thing that touches the page before it exits the paper path. The most likely scenario is that the bearings in the fuser are gone and you will need to replace the fuser. the fuser retails for about $450 au.


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1 Answer

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The false Jam at MP E is a common error caused a manufacturing error/problem. You can download a solution to this problem HERE.

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If you are not a technical person best thing to do is to show it to an expert. grinding noise means some part in the machine is running with the friction. and might brake something or scratch something. Find out persons who work on photocopiers in your area either samsung or Xerox. as this model comes with both the companies and Xerox people are generly better than samsung people.

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