Garmin will replace the screen for a fee. Mine broke when the suction cup mount came loose and it hit the gear shift. To be clear, it was the touch sensitive "grid" that broke on mine, and not the actual display part. The Garmin support person put my repair in as a "no charge", and they did it for me for free.
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Boken screens are a common problem, look into repairing it yourself, by purchasing another TomTom and swaping components, or disscuss with the seller. You might get lucky and save £££. Even its not repairable, the case, the screen , the battery and software +maps on the SD card, located at the bottom of the device, are still worth somthing to someone, somewhere on ebay
Are you talking about the easyport mount on the XL 330S model? If so it applies fairly easily in a secure snap. When I tested out the new mount, it was fairly easy to snap on without any added pressure. TomTom has great customer service and I'm sure they'll help out to the best of their ability and if it was in fact defective, you're bound to get a replacement. TomTom doesn't want any unhappy consumers. It's a shame it broke, because it is actually a great device.