I been try to fix it for an hourssss,finally,i get it work!!!!!!
i use a soft hair brush to brush all the small gap n open the top then blow air to the machine.
n i made a mistake b4 by not push back the ink tank all the way to the end back to the right hand side.
hope it help for u guys as well.
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1- Please open the cover and inspect the inside of the printer carefully. There might be a little piece of paper or a tiny object jammed in there and is causing this error message. Also get some canned air and clean the inside of the printer.
2- Restart the printer.
Error 5100 is Carriage error.Possible problems in: - Carriage unit - Timing **** strip film - Logic board assembly - Carriage motor
First, make sure there is no paper jam anywhere in the machine.. look inside, rear, where the paper tray (output) is, etc to see if you find any shreds or torn paper that may have gotten stuck and you didn't see.Look carefully in the zone of Purge unit, using flashlight in the right side on printer.If this not help your printer need service.
ERROR 5100 means that there is some foreign object blocking your ink cartridge carriage that disables it from moving. It may be a piece of paper or a scotch tape or a staple wire. You may try cleaning also the encoder strip with a moist tissue paper. Furthermore, you may also try cleaning CAREFULLY the contact points of the cartridge holder and the cartridge itself (those shiny bronze pins) with a moist lint-free cloth.
Service error 5100 is a carriage home position error.
Turn off and unplug the printer from the power supply.
Remove any paper.
Buy a can of compressed air from an electronics shop or computer store.
Use the compressed air (Not a vacuum!!!) to blast out any dust bunnies,
paper particles and debris. (Don't do this with the cartridges removed
as you're likely to fill the printhead with air!!)
Use isopropyl alcohol and a cotton swab (Qtip) to clean the plastic
strip that runs the length of the guide rail (the metal rail that the
cartridge carriage moves along), it may be contaminated with ink and
Remove and reinsert the ink cartridges inside the cartridge carriage to ensure that they're connecting properly.
With the power off, carefully slide the print head (carriage) to the
center of the guide rail. You should not have to force it! (There will
be some light resistance but it should move quite easily by gently
pushing on it with your finger.)
Close all the access doors, plug it back in, connect your USB cable and turn on the power.
As it runs through the initialization, the printer should sense that
the carriage is out of position and automatically move it back to where
it should be.