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from direct experience, the problem is that the disk does not start spinning by itself - it will if you have the top off and give it a spin to start it ... I don't know what the ultimate solution is though.
there might be a possibility that as soon as the tray closed the dvd shifted inside the machine. the dvd is stuck yes which means that the tray wont open because the dvd is blocking the gear turning. if so you are going to have to take it to your Dealership to open up the player and remove the disk. you can try it yourself but it's not recommended. tray gears will have to be tested to see if the tray will open once the disk is out though
open tray Press PAUSE enter 0000 The region code set page should appear. Set code. 0 for multi region Press PAUSE.
Make sure your TV is on and the DVD player is active on it Unplug the DVD player plug it back in wait for text "nodisc" to appear on the DVD display Use remote control to open tray (tray must stay open) Use remote control to Press "Pause" (you won't see anything) On the Remote control number pad enter the number "0000" (4 zeros) The region code setup window will appear on your TV on the remote control number pad enter number "0" (zero)to set multi region Use remote control to Press "Pause" again close tray