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New sentry csw3813 stuck open

Just got brand new CSW3813 with new batteries, fresh out of box, keycode works OK, see "unlocked padlock" on LCD screen, but cannot close lock ! Bolts are stuck in open position. Handle won't budge.

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  • Anonymous Apr 24, 2008

    I have a Sentry model A5181, have had it for 6 years, no problems, opened it the other day and now I have the same problem, it is stuck open, I put in the code, got the green light to proceed, key is in open position and the handle won't budge.

  • Anonymous Jul 27, 2008

    smae model same problem



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Remove the screw from the backside of the door.

Posted on May 22, 2008

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My Sentry safe MS0100 combination dial will not turn. I can open the door but can not turn the dial to lock it.


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The factory has a preset combination code that cannot be deleted. It is on the owners manual. You can use that code if your codes have become compromised.

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Anything beyond this will require assistance from Sentry. Your serial number is on the side of the door. Have that ready.
www.sentrysafe.com

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