I have called xbox and they keep "escalating my call" and "will have someone get back to me". My son accidentally set a family timer for 30 minutes on his 360 and we cant reset it because we dont know the answer to the reset question either. Xbox told us that when they try and check his 360 by serial number it comes up error and the reset code you enter on the system info screen doesnt work either!! PLEASE HELP!! how can we just erase the whole thing and start over as if it was new??
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Press the Center Xbox button and the go to the settings blade, then drop down to family settings and then enter your passcode you created for the parental account. if you have forgotten your code you will have to call xbox support.
I've managed to come across this from someone who called microsoft with the same problem (it seems quite common)
Go into settingsConsole settingsThen device settings (The one with the blue screen) Then go: left trigger, right trigger, x, y, left bumper, right bumper, left with left stick, up with left stick, right with left stick, x
If you have trouble use the pad instead of stick, but I could only get the stick to work..
So the password can be reset with a button combination made
on your controller, but that sequence can only be given by the people
at Microsoft Technical Support. Write down the serial number of the Xbox (find that on a sticker on the back of the machine), and call 1-800-4MYXBOX.
will likely ask you several questions about who plays it, gamertags,
billing address, and so on, but they will then walk you through how to
reset the password. I can't give you what that password is, as everyone has a different one depending on the serial number of the console.
did you try removing the mains plug, and leaving it off for about 24 hours ??
not sure whether these have a CMOS battery or not.
option 2, if it,s a premium ( with hard Drive ) try removing the hard-drive. Password/Timer probably setting on there rather than the Console.
Mike @ Compurepair.