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Vonage V-phone My Vonage v-phone was working perfectly until oneday it stopped working by itself as soon as I plugged in. It started giving messages like "Vonage USB Softphone has encountered a problem and needs to close". Please help me!

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  • Reem67 Feb 27, 2008

    Well, what happened was that V-phone was on and connected to the USB port until my pc went on hibernate mode then I went disconnected by just pulling it out. Then later I wanted to use it, it start giving me the USB error message.

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1 Answer

This indicates a disconnection of service or a cross in the wiring.
Have you done or had done any wiring changes?
Have you move anything around or disconnected anything recently?
Something has changed to get a USB error. Unless you have been disconnected for non-payment.
Hope this helps.

Posted on Feb 25, 2008

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My desktop has a local area connection with limited to no connectivity. I had my desktop pc connected to a netgear n900 router and a vonage phone connected to the router's lan1 port. This caused i


Did this connection ever work before? I have a similar setup with Iristel and once in a while it goes down (Hurricane Leslie generated the problem last week).

Check whether the setup works without the Vonage device. This will tell you whether the problem is with your router or the Vonage box. If it works without the Vonage, the problem is in the Vonage box, you may find a good time to call Vonage for support.

I don't know whether the Vonage box (in my Iristel case it's a mediatrix 2 something) has to 'call home' before it lets your router set itself up.

If your router does not work without the Vonage, you have a simpler problem, the router is the issue. You can reconnect the Vonage and if the phones work, this confirms that the router is the problem. At least you can use the phones.

With the router, you need to log in to the admin screens and poke around until you find the problem. It is always a good idea to only change one thing at a time and always remember what changed immediately before the problem was noticed.

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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It should work with the Vonage hooked into the WAN port of the modem, then the router plugged into the router. I had same issue with a Belkin router. Vonage Customer Service will help you at all hours: 1-VONAGE-HELP (1-866-243-4357)
24 hours a day, 7 days a week If you are calling to speak to our technical support team, please make sure you are near the Vonage phone adapter you are calling about and at the location where you intend to use your Vonage service.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks, Joe

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If you do not need the wireless capabilities of the D-Link, you can simply take that one out and only use your vonage router.

If you need more help, I would need more details form you:
Which vonage adapter are you using?
How is your setup (i.e. modem -> D-link -> vonage & computers)
What connections are you using (wire/wireless)?

You can also find help here.

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