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Hi Brown3377; when you install the HP Software, what selection did you choose? is it the recommended or custom settings? maybe you missed the scanner driver for your printer that is why it says you need to install it first. you can insert your HP cd and check it out, click custom install and double check to see if you have the scan driver selected, if not, select it then install... then try to remove the printer usb cable, reboot your printer and computer.
When you install the printer software is it installed properly? if the printer is installed properly then you will do need to do the same step. First, uninstall the printer software by going to control panel > add/remove programs and then uninstall all the printer software. then go to control panel > printer and faxes if printer is present in the printer and faxes delete the printer. Restart the computer. Before reinstalling the printer software turn off your firewall, anti-virus, spyware if you have any. Then reinstall the printer. Try to scan again. if it works then try to restart your computer and scan again. it should work
There are actually 2 critical updates for your PSC try downloading both uninstall the printer again and start afresh. Remember remove any HP programmes that have been installed and to discnnect the printer before reinstalling. This should solve your problem hopefully.