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Ensure that your AT&T DSL
self-installation kit is complete. At minimum, it should contain a DSL
modem, an AC adapter, an Ethernet cable, a telephone cable, several
telephone filters and an installation CD.
Install the telephone filters on each telephone jack that you
have a phone plugged into. Install a dual phone adapter on the jack
closest to your computer if you have an answering or fax machine,
telephone or analog modem in the same room. Then plug your telephone
equipment into the filters. Connect the telephone cable that was
provided with your installation kit into an unfiltered telephone jack.
Insert the installation CD into your CD-ROM drive. If the
installation program does not start automatically, click Start > Run
> and browse to the CD-ROM drive directory to find the installation
Connect the telephone cable that is attached to the
unfiltered wall jack to the back of the DSL modem. Connect the Ethernet
cable to the back of the modem and to the Ethernet network interface
card port on the back of your computer. Connect the AC adapter to the
back of the modem and plug it into an electrical outlet. Power the modem
Check the modem lights. There should be at least two lights
lit. These will have labels such as "Power" and "Ethernet." However,
these labels may differ depending on the model of modem you received in
your installation kit.
Complete the software installation. Enter your chosen
username and password when prompted. Check your modem to see if the
light labeled "DSL" or "Internet" is lit. Open a web browser window to
see if your DSL service has been successfully installed.
I recently had this problem after buying a voyager 210 modem/router to replace the voyager 105 (in my case supplied for AOL broadband)
I tried to uninstall the voyager 105 and encountered exactly this problem - newdev.dll missing, Admin privileges required
After alot of Internet searching I found no answers. But in desperation tried this and it worked. I am by no means any computer expert so don’t blame me if this does not work for you, or damages your machine.
To install my 210 modem I was following instructions found here -http://www.sohodata.co.uk/soho.htm But first I had to get rid of the 210
Here is what I did, exactly as I did it (some of it is probably unnecessary) Further below is a condensed version I expect would work.
1) Firstly I restarted in safe mode by pressing F8 in start-up ( I was doing this because i had remembered an administrator profile and considered attempting to uninstall from there.)
2) I logged on as the administrator.
3) Attempted to uninstall the voyager 105 via control panel and via the uninstall icon in the programme folder. - Both Failed with the above-mentioned problem.
4) I navigated to programme files. (Start> My computer> C drive> Programme files)
5) There I highlighted the folders "British Telecom”, "BT Voyager 105 ADSL modem", " Voyager Modem Drivers", "Voyager Test". I cut these folders wholesale and pasted them to my USB pen/stick (incase I needed to put them back)
6) I then ran disk cleanup (Start> All Programmes> Accessories> System Tools.)
7) Then I turned off my computer and unplugged the USB pen/stick and the USB and DSL cables from the back of the Voyager 105.
8)I turned the computer back on (starting up normally), logged on with my normal username which has admin privileges. Ran the driver install for my new router (previously downloaded from BT at –(http://www.btopenworld.com/broadband/adhoc_pages/driver_homepage.html#yahoodrivers) It stated that a BT driver was already installed.
9) Navigated to add/remove programmes (Start> Control panel> add/remove programmes) selected the BT driver from the list selected uninstall …. AND IT DID IT! No error, or messages about newdev.dll or privileges.
10) This left me free to install my new driver and go through its install process ending in plugging the USB into the back of the modem and having internet again.
Here is what I expect would work
1) Turn on and log on to any account with admin privileges.
2) Navigate to programme files. (Start> My computer> C drive> Programme files).
3) Select and delete (or to be safe, cut and paste to a removable drive) the folders "British Telecom", "BT Voyager 105 ADSL modem", " Voyager Modem Drivers", and "Voyager Test".
4) Remove removable drive and run disk clean up (Start> All Programmes> Accessories> System Tools).
5) Then I turned off my computer and unplugged existing modem.
6) Turn on computer log back onto account with admin privileges. Navigate to add/remove programmes (Start> Control panel> add/remove programmes) selected the BT driver from the list selected uninstall.
7) Install desired drivers/modem.
If you find this works for you too and have asked this question elsewhere, please copy this solution so others can solve this problem too
If the modem came with a disc, run it, the drivers are probably missing. If you don't have a disk then you need to go to your control panel, go to add hardware, look for any icons that have yellow questions marks on it, fix it and your good to go. Or you may need to renew your IP address. Without an address you can't go online. Hope this helps.
Is that second location also a DSL line? You may have to consult with AT&T to see if the DSL line runs to that second location.
What are you trying to accomplish? By adding a second modem, you essentially create two separate networks. Why not use a switch and connect it to the first modem, which would allow you to connect more PCs.
The easiest solution would be to use an ethernet connection. A second problem is probably on most cable modems you can either use a USB connection OR an ethernet connection you cannoot use both at the same time.
1. Check to make sure the correct modem is selected in the dialer.
2. Make sure there are not multiple modems installed.
3. Uninstall and reinstall the modem.
4. Make sure that no other programs are using your modem. Fax software, Supervoice, etc...
5. Get a new modem, send it back.. Your computer is just fine.
Ipconfig, Is not really a file per say that would make any difference its merely a DOS command that replies back with the computers IP Address to verify that it indeed is getting a network connection.
Chances are, That when you installed the new software their was a .DLL file that may have been shared by the two, And installing the software may have put the new version on and the modem - Nic card is not working. I am taking it that the model is a DSL Modem, Which really should not need any configuring the DSL provider should be able to tell you if he can PING the WAN port on the DSL Modem when the modem is on, If the Modem Replies back to the ISP / Provider then you do have a connection from the Provider to that box.
The second thing I would do, is Go to start then run and in the open box type this command
netsh winsock reset
Your computer should reboot, If it still does not work then also like above do the following command
netsh int ip reset resetlog.txt
If that does not work, Then you can, Uninstall the Network Card, And or Replace the drivers but the Network Card could be bad. Doesnt happen all too often but does happen