Question about GE Profile Arctica Stainless Steel Top Freezer Refrigerator

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Frezzer not freezing

Freezer is not freezing I removed the ice maker 5hrs ago and it is still not making ice and the temperature is not freezing

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  • Anonymous Mar 04, 2008

    zanussi df62/21ff fridge freezer is making a loud humming noise and the freezer is not freezing.

  • sweetuu Apr 06, 2008

    my lg double door freezer is not freezing,

  • gcarbone Apr 23, 2008

    My GE Profile Arctica is not cold enough. The freezer just went north of the 32 degree mark! Please help!

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  • Expert
  • 57 Answers

Is there frost on the back panel of the freezer? if so you could have a defrost problem.

Posted on May 20, 2008

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Posted on Jan 02, 2017

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We have extremely hard water in the East Mountains of NM. Our refrigerator Ice Makers only lasted about a year before the Calcium from the underground Calcium just killed them. I solved the problem by buying, from ebay, a small restaurant ice-maker. I Always fill it with filtered water, and it has been chugging away for years. Our water tested Harder than an Hot-tub maker had ever seen, even after going through our old, Sears, water-filter. Ergo - how hard is your water? Could that be the problem. Just a thought.

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The defrost cycle is melting ice that will not go down the drain tube in the rear of the freezer. This can be a clogged tube due to debris, organic growths or ice blocking flow. What doesn't end up dripping into the fridge ends up freezing in the freezer compartment. Make sure the fridge is level or tilted back slightly.

Unplug the fridge from power. Remove the contents of the freezer and remove the ice maker, back wall plate and floor plate in the freezer section. Remove ice build up on the floor and tray in the freezer by thawing and soaking up water. Flush hot water (use a turkey baster to get at it) at the opening of the drain hose that is connected to the tray to thaw any ice.. once flowing to the evapraor tray under the fridge, mix up 1/2 oz of bleach and 4 oz of water and pour down the tube to kill any bacteria.

Reassemble and restock the freezer. Monitor the temperature of the fresh food (34 deg) and freezer (0 deg) compartments. If you notice the temperatures start to climb, there may be a problem with the defrost timer, terminator, etc. and may require a pro's help.

Good luck!

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The water can only come from 2 places, the drain is blocked or the ice maker is over filling.The temps are too good to have any other things going wrong. Let me know, Thanks, Sea Breeze

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Undependable freezing - sometimes will, sometimes won't!


High room temperatures will throw this unit off BIG TIME. Just to give you an idea how sensitive the freezer bowl is - if you run cold water along the freezer bowl before putting your ingredients in, the COLD water is enough to unfreeze the bowl! Don't remove the freezer bowl from freezer until you are immediately ready to begin mixing - not 5 minutes earlier.

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the ice maker wont cycle untill the temp of the ice is around 10 degrees so if the freezer is at 15 or 20 due to some other malfunction then you will see the maker full of ice but it wont harvest and make another batch. so you could have a sensor bad, control malfunction, refrigeration issue, compressor, defrost system malfunction(you mentioned ice build up)

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Ice maker doesn't make enough ice to supply two senior citizens. This is the 2nd refrigerator we have had installed this month. What can we do to increase the amount of ice it puts out. The ice bin has...


Found in the FAQ section on Samsung.com:
Samsung refrigerator freezers produce about 120 cubes per day, which is in line with most manufacturer specifications.
Empty the ice tray and let the unit run for 24 hours.
If fewer than 50 cubes are produced during the 24-hour test, then your refrigerator requires service. Please contact Samsung Service at 1-800-SAMSUNG to schedule a service appointment.
If your freezer is producing 50 to 90 cubes per day, try the following:
  • Set the freezer temperature display to a lower setting. Freezer temperature must be 5 degrees Fahrenheit or less for the ice maker to work properly.
  • Make sure that the water valve on the refrigerator water supply line is completely open. You can find the water valve where the refrigerator water supply line taps into your house water line.
  • If you have a water filter in your refrigerator, change the filter cartridge. For instructions, see your Users Manual.
If you want your freezer to produce more than 120 ice cubes in a day, try the following:
  • An ice maker typically makes 1 tray of ice every 90 minutes. To shorten the amount of time the freezer takes to produce a tray of ice, set the freezer temperature display to a lower setting.
  • If your refrigerator has a Power Freeze function, press the Power Freeze button to speed up the ice making process. In the Power Freeze mode, both the compressor and the freezer fan run for 10 hours continuously. The ice making interval is reduced from 90 minutes to 55 minutes. If the ice bucket fills in less than 10 hours, Power Freeze stops automatically.
NOTE: If you have just installed your refrigerator, it will take 6 to 12 hours for the refrigerator to produce ice.
You should throw away the first three batches of ice cubes that the ice maker produces (approximately 30 cubes) to ensure the ice maker is making ice from clean water.

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