Question about Lexmark X5470 All-In-One InkJet Printer

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LexMark 5400 Series All-In-One Printer

When the paper gets fed into the printer (I am only putting in one sheet), it gets jammed inside and does not move through. This is a new printer and it's only been used a few times.

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Please make sure your paper isn't the wrong type, some printers are picky and if it's inkjet, using laser-type paper can cause jams easily.

Posted on Feb 24, 2008

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Hi,
try putting several sheets in at a time, they,ll hold 30-50 or more.
Your printer sensors detect paperweight.
Also check to see if theres a paper thickness adjuster anywhere.
Refer to documentation.
mike @ compurepair.

Posted on Feb 24, 2008

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Hi,

To clear a paper jam:

  • Pull Carefully
    If the sheet of paper is visible at the output slot of the printer (in other word, it stopped on its way out of the printer), try pulling carefully on it. If it pulls smoothly and easily, then carefully pull it the rest of the way out. If there is resistance, then stop and go on to the next step.
  • Open the Cover
    Open the printer cover and wait (in the case of an inkjet printer) for the carriage to stop moving. Carefully, slowly pull out any paper that is caught there.
  • Take Care
    Do NOT pull paper out from where it was feeding into the printer (where the blank paper enters the device). The rollers on your printer may only go in one direction, and if you force them the wrong way, you could damage the machine.
Be careful of the following:
  • Laser Printers
    If you have a laser printer, be very careful when pulling out the paper -- laser printers can get hot.
  • Paper Shreds
    If any paper tore, either during the jam or while you were removing them, remove any appliances that you can (paper trays, etc.) and look for the shreds of paper. Try to make sure nothing has been left behind.
If you have frequent paper jams:
  • Don't Overload
    Overloading your paper tray can cause paper jams. Your manual may say that your input tray can hold 250 sheets -- but if you keep getting jams, try loading 225 sheets instead.
  • Check the Paper
    Check the minimum/maximum paper weights that your printer can handle. Paper that is too thick, or too thin, can cause jams.
Goodluck..

Posted on Feb 24, 2008

  • Priya darshan Feb 24, 2008

    Click HERE for more step by step instructions with the diagrams to fix your problem..

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Hi Good day!!!
Here are some steps to remove paper jam

1. Switch off the printer and disconnect the power supply. Allow any residual charge to fade away before putting your hands on the metal tools inside the chassis.

2. Pin down the exact location of the jam. The three hot spots for a jam are before a sheet completely leaves the paper tray, between the feed tray and the print carriage or between the print carriage and the output tray.

3. Take off the front paper tray. If the sheet jammed around here, you should be able to see most of the paper.

4. Pull on the sheet with both hands and steady pressure. Don't tug too quickly. You might rip the paper, leaving a chunk of it deeper in the machine.

5. Open the back panel to reach paper jammed between the feed tray area and the print carriage of the all-in-one printer. Carefully remove the jammed paper from the machine.

6. Use the carriage access door to get at a jam further inside. You may need to move the print carriage out of your way to get at the jam.

7. Return any access panels to their closed and locked positions. Plug your printer back in and flip the power switch.

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Don't forget to vote thanks!!!

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