Posted on Feb 13, 2010

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I have a HPOfficejet 6310 All in One - I get the "No Scan Optiions Refer to device documentation when I hit the scan buttom...how do I set up the scan process?

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Anonymous

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Posted on Feb 13, 2010

Anonymous

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Hi,

You may need to uninstall and reinstall the software as per below procedure.

UNINSTALL THE SOFTWARE:

Unplug the USB cable. {caution - Do not reconnect the cable untill the onscreen prompt to connect while reinstalling}
Click Start > Control Panel and double click "Add or Remove programs".
In the list of installed programs, Click HP products and click "Remove".
Follow the onscreen instructions to remove the software.
After its done, restart the computer.

REINSTALL THE SOFTWARE:

After restart, insert the Software CD and follow the instruction to install.
At, one particular step you will be prompted to connect the USB Cable; turn the printer ON and then connect it.
Allow the installation to continue and then restart the computer and try scanning.

Regards
Rizwan

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I have a HPOfficejet 6310 All in One - I get the "No Scan Optiions Refer to device documentation when I hit the scan buttom...how do I set up the scan process?

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