My Acer 5002 will not turn on with the adapter plugged in. My computer went into hibernation yesterday after the battery went low. What do I need to do now? Do I let the battery get charged with the adapter plugged in?
Thank you for your guidance.
The same happened with my Acer 5002 and the connector pin of the AC adapter is burnt. Looks melted. I bought an new adapter but the charge light doesn't turn on.
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Re: Acer 5002 Laptop
Sounds like your power jack to me ( replaced an adapter myself before figuring it out on my Compaq ) If it's under warranty, find an Acer certified warranty repair person to fix it. If not under warranty, do a google search for Acer restoration & repair. There are a few options for you there ranging from $35-$125. They offer the same repair, some offer longer warranties on the repair, and some have a 1 day turn-around.
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Sounds like the computer went into hibernation and locked up. Remove the battery, push the power button for 15 seconds. Attach the AC adapter and leave the battery out. Power the computer on and allow it to boot. Once it boots, go to the control panel and go to power options. Once there go to the hibernation tab and disable. Shut down the computer, reinstall the battery and reboot.
remove the battery and adapter. press power button for 30 sec. then connect the adapter. press power button. if this didnt work. you need to ask for an help of a local tech to check for the video card and cable.
if it boots up to your operating system
control panel---->power options--->change plan setting--->
Turn off the display-never
Put the computer to sleep-never
control panel---->power options--->change plan setting--->advanced power setting
-set hard disk "turn off hard disk after" to never
-set Sleep "Sleep after" to never
-set hybrid sleep setting to off
-set hibernate after setting to never
take battery out, unplug ac adapter. Wait one minute. leave battery out. Plug in ac adapter and turn on laptop. Once it turns back on. Shut down laptop and put battery back in. Now you should be able to turn laptop on with or without battery.
First of all, what I'm about to tell you are general troubleshooting techniques - I make no claim that they will fix what you describe, but they may help lead you to a solution.
Unplug the AC adapter and remove the battery
Plug in the AC adapter and attempt to power on the laptop
If it doesn't power on, see #6 below. If it does power on, but doesn't boot the OS, restart - pressing [SPACE] as the first Windows splash screen appears. When prompted, choose to delete the hibernation file and start a system boot.
Shut the system down, disconnect the AC adapter, reinsert the battery, and attempt to power the laptop. If it doesn't start we know, at the very least, there's a battery problem.
Plug in the AC adapter. If it shuts down immediately, or won't power back on after a shutdown. . .
. . .there's a problem with the system board, probably the ciruitry associated with charging the battery.
Since is shows it as charging then your power cable should be working. So it looks like a battery issue but batteries just don't die unless a cell inside dies then they will stop working. Try taking the battery off and making sure that the connections are clean then put it back in. If that doesn't work give the battery a good full charge then bring the battery and laptop back to where you bought it and get them to test the battery to see if a cell died.