I have a tomtom one xl. Its just out of the box and I down loaded from the official site.I font know what I did but now when its switched on I get the connection screen with a flashing white cross on red round background.
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You need to plug in the TomTom in your computer and run TomTom Home which can be downloaded from the official website (tomtom.com). The software will ask you to restore your device and it will work after.
The TomTom is a portable GPS for automobiles
that assists the driver with navigational maps and driving
instructions. If the TomTom freezes up or glitches, you can reset the
system back to the factory settings. Users that have the 22 Range
TomTom models such as the TomTom ONE and TomTom XL can hold down the
power button to reset their system. However, the TomTom GO has a manual
reset button on the device. Instructions And What You Need To Solve The Problem.
Remove the TomTom GO from its cradle.
Turn the unit upside down.
for a small hole in the bottom of the unit. It will be located just
behind the release button. The reset button is recessed inside this
Straighten out one end of the paperclip.
Press the recessed button by inserting the straightened end of the paperclip into the reset hole.
the button down for ten seconds, then pull the paperclip out of the
hole. Your TomTom GO should now be reset back to the factory settings.
I got this similar password problem with Tomtom One XL. I just solve this problem step by step under the following ways.
1. Connect One XL to TomTom Home in your computer using USB cable and switch on ONE XL. (Click YES to connect each other) 2a. Click "Manage my ONE XL" 2b. Click "Items on device" tag. 3. Now you can see all of the data in your device and click "Applications". 4. Click inside the check box and click "Copy items to computer". (This step is back up for just incase) 5. After Backing up your applications, then Click "Applications" check box and click "Remove from device". 6. After removing applications, unplug from computer and switch off ONE XL. 7. Connect ONE XL and computer again and switch on your ONE XL. 8. TOMTOM Home will search your applications in your device. Finally it will automatically download and installed the new applications. (There will be 4 times installation and the device will restart itself. At this step, you need to touch "Yes" on your device to connect the device and computer.) 9. After installation completed, your device looks like newly come out from the factory. 10. Set up Language, Time, and so on and ready to use.
The switching off problem can be generaly be attributed to 3 causes:
Battery is not being charged enough ( charging via USB from a PC will take days ) your charger could be putting out the correct voltage but not enough current.
The battery is on its way out. TomTom batteries have a set lifetime where they gradualy take less and less charge. if your battery capacity is low then you might just have enough power in it to allow the TomTom to start up but then it shuts down again shortly after. ( You can check this becuase if powering the tomtom via a power supply the tomtom should remain switched on ). If this is the case , then it probably proves the battery is the problem.
Faulty software ( very possible ) . I have found that where certain files are corrupted on the SD card the TomTom will shut down at some point in the loading up cycle. The reasoning being that if the TomTom cannot procede with boot up , it will either hang or shutdown or load up incorrectly.
If you made a backup of your SD card then formatting and reloading the files from your PC might cure the problem.