I was trying to install the printer and scanner and this eror keeps popping up. c:\Program~1\\Symantec\S32EVNT1.DLL. An installable Virtal Device Driver failed DLL initalization. How can I correct this. Thank you
Here you go, try to uninstall the driver on your pc, then removed it also on the control panel.. then restart your pc...after you doing all this, try to install again your printer driver..then read and follow the instructions.
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follow these steps and you will be so glad you did. 1. Press the Windows Key and the Pause/Break Key to get into system properties. Go to the system restore tab and disable system restore on all your drives. 2. Go to Download.com and install Malwarebytes Anti-malware....just to quick scan and be prepared to gape at the complete failure of symantec... 3. Once all that is cleared from your system go to download.com and install Advanced System Care Free. Run that and get rid of all the buildup. This should clean you up really nicely. 4. Abandon ship on symantec...save yourself the money and either go free with Avast which I've had amazing success with...despite my huge distrust of antivirus in general..(I tend to just save myself the headaches and CPU power)
Best of luck with that and remember that temp files are ultimately normal and should delete upon restarts...normally...oh..and after all this you can re-enable your system restore.
Have you tried to start the system in safe mode? F6 I think, then start in safe mode with network. then try to start your norton AV again and try to do a liveupdate, then scan your system and see if it works.. otherwise just uninstall norton, then reinstall it and run live update again and scan your system. My thought is that you have a serious virus on your sysstem.. best thing I can say is WHEN you get your antivirus to work again make a habit of scanning every file you download and from whatever site you dl from.. do NOT believe it when a window pops up and says you need to update your antivirus software.. ONLY use the liveupdate. Another POSSIBLE fix is to use the RESTORE option and try to restore to a point BEFORE you started noticing problems with your antivirus
Resolution Check to see if the required files are present:
Go to C:\WINDOWS\system32\kodak. Check for 2 folders "kds_aio5000(for AiO 5000 series printers) and kds_aioesp(for ESP series)
Depending on printer model, open kds_aio5000 or kds_aioesp.
For kds_espaio it should only have the lib folder. It doesn't have the ekaiowia.dll
Inside the lib folder it should have cct.ekpgct, hippo.dll. Both for kds_aio5000 and kds_aioesp.
If hippo.dll is missing then try the following:
Option 1:1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner2. Right click on aioscnnr.msi and choose uninstall once this is finished reinstall it by double clicking on the same msi file.3. Check to see if the scanner files are now present (see above) if not then go to Option 2Option 2:1. Insert the Home AiO CD. Go to CD rom drive\printer\scanner 2. Right click on aioscnnr.msi and choose uninstall once this is finished reinstall it by double clicking on the same msi file.3. Check to see if the scanner files are now present (see above) if not then go to Option 3Option 3: (manual installation)1. Go to C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup\printer\scanner or on CDROM drive ..\printer\scanner 2. Open the aioscnnr.cab file then look for the missing file(files needed: cct.ekpgct, hippo.dll, and ekaiowia.dll) Extract the files anywhere on to the computer (Desktop is preferable).3. Copy the cct.ekpgct, and hippo.dll to C:\WINDOWS\system32\kodak\kds_aio5000\lib 4. Copy the ekaiowia.dll to C:\WINDOWS\system32\kodak\kds_aio5000
They are the manual instructions but Symantec to have an automatic removal tool floating around.
put the CD back in the drive (or get access to it from it's directory or whatever) then repair it as follows:
C:\> msiexec /i "D:\SAV\Symantec AntiVirus.msi"
let it go through it's dog&pony show then when it's done, uninstall it properley:
C:\> msiexec /x "D:\SAV\Symantec AntiVirus.msi"