Kensington PilotBoard Wireless Desktop Model#64379 - Mouse does not work
I have a Kensington PilotBoard Wireless Desktop Model# 64379, that offers a wireless keyboard and wirless mouse. Both were working fine before (needed to reboot a few times before). Now I the key board works, mouse stopped working completely, both on Window XP as well as Vista. Appreciate any suggestions.
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Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer. http://support.microsoft.com/kb/838398
Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware.
It would be helpful if you could provide us the exact computer model number and also the make and model number of the keyboard and mouse.
if the batteries were weak then you may need to go thru the connection setup again normaly there is a button on the mouse that you need to push and then on the little wireless dongle that is connected to your pc
2.remove unkown devices from the compter. follow steps.
a) select the compter icon on the desktop and right click and select manage.
b) select device manager.
c) look for heading usb devices or unkown devices. if there are unkown devices in your compter that selection tree would be open. just select select the unkown devices and click delete. confirm the same.
3) post deleting all unkown devices, reboot your laptop.
now keep the driver disk handy which came along with the mouse or the driver you have downloaded., preferablly install the driver if its an executable file before connecting the device, other wise save the file to your desktop and ensure the driver is not in a zip or a rar archive, please extract the same.
4) connect the device, the compter would search the driver, failing to find the driver compter would ask for the options. select that you have the disk under advanced option. select the driver you have download and it would show you the device and please continue the installation with the same driver.