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Re: scanner locked. how to unlock
The scanner latch should be on the left side of the scanner. You can try powering it off and on. Something is catching the scan head. You should have a one year warranty on that product also if you need to call Xerox.
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If you receive this error even after unlocking the scanhead xerox suggests replacing the scanner assembly. Item Inc offers this part on exchange for much cheaper then xerox. Here's a video to show you how to fix this error/replace the scanner.">
If you opened the lid in the same manner as you would to replace the ink cartridges and made sure that the switch on the right side underneath the lid was in fact unlocked, turned off the unit, waited a moment (up to 60 seconds) and turned the unit back on, but still receive the message saying that your scanner is locked, then you will need to use a Phillips screwdriver to remove the top cover and make sure that the scanner head is not somehow jammed. Usually you can hear the gears and motor spin up when the scanner head is unlocked. If you cannot, you may have a bad scanner head.
Many scanners contain a scanning head lock to keep the scanning head from moving during shipping. This may still be still be in the lock position. All scanners are different but check the documentation on how to remove the head lock.
Unlock Scanner message
The scanner is locked. to unlock it
1. Press Power to turn the All-in-one off.
2. lift the scanner unit until the scanner support holds it. To the left and beside the scanner support is the scanner lock
3.pull the scanner lock toward you to unlock the scanner.
4. close the scanner lid.
5. power on.
Page iv identifies the location of the scanner lock
Page 44 contains the following
• You unlock the scanner bed. For help locating the scanner lock, see the picture of the printer on page iv.
Page 51 contains
Unlock Scanner message The scanner is locked. To unlock it: 1 Press Power to turn the printer off. 2 Use both hands to lift the printer (scanner unit) until the scanner support holds it open. To the left and beside the scanner support is the scanner lock. For help, see page iv. 3 Pull the scanner lock toward you to unlock the scanner. 4 Using both hands, lift the printer (scanner unit). 5 Push and hold the scanner support back. 6 Lower the printer (scanner unit) until it is completely closed. 7 Press Power to turn the printer back on.