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Digitalpersona personal i am currently using the version, but it does not seem to recognize any website, logon screen. help plz

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  • abdulmuii2 Feb 25, 2008


    the problem, is that, the programme scans the logon window, of a website, but does not seem to recognize it ( error: ths is not a logon page). it does work well with login onto the OS, its just the website logons. or can anyone surgest another programme, thats good and safe?


  • benpharmer Feb 26, 2008

    I have the exact same problem. you cant enter in the information for the biometric system because the system doesn't recognize that their is a logon screen. all you get when you try to register a site is "this screen is not a logon screen.

  • Anonymous Mar 07, 2008

    Same problem with my new HP notebook. Thing is, I think it DID work with a couple of web sites the first day or two I was playing with it, the it stopped. Can't figure it out.

    Does work with windows login, though.

  • eytch Apr 03, 2008

    mine has an error message:

    "The Digitalpersona Personal is not currently active. Please log off and then log on again to correct this problem."

    i already did this for couple of times but still gets the same problem.

  • simpson07 Dec 16, 2008

    I have exactly the same problem with my new HP Notebook. At the two first days it worked, but now it shows me this error page, when I want to enter the Password Manager:

    "The Digital Persona Personal agent is not currently active. Please logoff and then logon again to correct this problem."

    I tried it many times by loging off and on again, but it didn't work. What can I do, please help me?

  • Anonymous Dec 25, 2008

    Exact same problem here. It worked AWESOME for the first few days. Now it doesn't work at all on any website. The website logons I created are still in my logon manager but they just don't work.

  • thablakester Mar 05, 2009

    Whenever I use mine it will enroll the fingerprints, but I can't use it to login to Vista OR with internet browsers or Instant Messengers. Whenever I try to use it with FireFox, it says "The user does not exist or the domain is not available"

    NOBODY seems to have an answer. Dell has replaced every part on this computer and DigitalPersona refuses to help me.


  • stenorocket Apr 09, 2009

    I have an HP notebook that came with the built-in fingerprint reader and digitalpersona software version 3.1. I am (and always have been) using Internet Explorer. Two weeks ago, digitalpersona suddenly stopped working. When I go to my usual login pages and swipe my fingerprint, the green checkmark will appear but it won't put in my username or password. I would then go into the logon manager and a box would come up that is searching for a login screen and I get this message: "This is not a logon screen." However, I've used it plenty of times before (for about 9 months) and, out of the blue, it gives me this problem. I tried contacting digialpersona and their website was of no use -- no troubleshooting pages or anything that could help me solve this problem. I finally got a response from them after filling out some complicated form that's intended for business users and they told me to contact HP -- basically passing the buck. What HP suggested was that I uninstall and reinstall the program. Still didn't work. Then they told me to use recovery manager to set my laptop back to a period when it was working. Nope. Their last suggestion was to reset my entire laptop back to the factory settings. Are you kidding me??? Like I have the time to back up thousands of files, re-download all the programs on my laptop, etc. I have just given up and come to the conclusion that digitapersona is a worthless piece of junk. I will never suggest their product to anyone and, in fact, I'll probably spread the word to avoid it due to their software flaws and inability to provide competent troubleshooting advice.

  • Anonymous May 21, 2009

    I had the same problem describing:

    "The DigitalPersona personal agent is not currently active. Please log off and then log on again to correct this problem"

    Solution #2 from SekVen was a direct and simple solution!

    Something I completely overlooked! Starting up the service for yourself!

    Thanks Sekven!

  • scott kirstein
    scott kirstein May 11, 2010

    does it boot up through windows?


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HI all.. i am a new bie to digitl persona..

I had the same prob like the gigital persona agent is no active.. please logoff and login again..

So here is my solution..

In vista 64 bit,
click on start, in the start search box type "finger"

right Click and select the properties from the "Finger print logon manger"

in the shortcut tab click on te button "open file location"

Find the "DpAgent.exe" and dbl click it...
hope this wil start the agent..

and then dbl click on "DpFpLogonManager.exe"
voila.. everything is back.

i am able to create signons.. again to my fav sites.

hope this sol is helpful..

Posted on May 16, 2009

  • videoaj Aug 27, 2010

    If you do not have an "open file location" button in the shortcut tab of the properties window,
    (WinXP users)
    just "explore" to the same folder to find DpAgent.exe.
    In my XP PC they were located at:
    C:\Program Files\DigitalPersona\Bin\
    Thanks sekven! You rock!


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I have the same problem as you GUEST. it did sign into my gmail and hotmail accounts ONCE. after that...only good for logging into windows. oh, and as far as the password manager is concerned, doesn't change or fix anything if you log your passwords into it or not. in fact, when it worked in the beginning was before i tried to use the password manager. i created the password automatically and worked once, but never again. piece of shyte

Posted on May 01, 2008

  • eduardivash Dec 04, 2010

    Hey, I figured this one out. I also had the problem about "this is not a login screen'. I fixed this by going into tools on internet explorer. Going to the "programs" tab and hitting Manage Add-ons. For some reason after I erased the history on my internet explorer, digital persona was disabled, so I right clicked it and enabled it. I restarted internet explorer, and just like that, it worked. Hope this helps somebody.

  • santhosh_201 Mar 16, 2011

    Thank you this resolved the issue. Enable the Add on in the IE window resolved the issue


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You are referring to a biometric security device, so is there a password manager integrated into it, if so you may have to manually enter your login into the logon screen before it will ask you to save this information. At least that's how it works with my password manager. I hope I understood your issue, and if not, please give more details.
Good luck

PS/FYI: To Scknascar88, it obviously boots to Windoze because website logins couldn't be accessed if not. Unless it's another OS that's being used.

Posted on Feb 24, 2008

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To do this, just right click on the installation file and choose run as administrator.

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