Question about Dell TrueMobile 2300 Wireless Broadband Router (TM23001)

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Instalation disk doesn't find internet connectivity

But as you can see I am connected to the internet. I tried shutting down the firewall but that didn't help. I'm new to this stuff and wondering what could be going on.

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It's not uncommon for router installation disks to act up in this fashion. If you're connected to the internet in the fashion you want to be (wired or wireless) then you're good to go.

In fact, when I worked Internet Tech Support I urged folks to *not* use the installation disk, as often it creates more problems than it solves!

If you're unable to connect through the means you want to then a good start would be to reset the router back to factory defaults. You should be able to find a reset button (often more like a small hole) on the router itself. Get a paper clip and hold in on the button (with the router plugged in) for about fifteen seconds, then release. It'll go through its diagnostics then come back up with a clean slate. THEN see if you can get online.

Let us know what happens.

Posted on Feb 25, 2008

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