The first time I plugged in my RCA Opal M4002 player into my laptop to download songs it did fine. But, after I unplugged it all of my usb ports became unrecognized by my system. I am running Vista and according to the RCA website Vista is compatible. I had to send my laptop to HP and have the motherboard replaced. I don't want to plug it into my laptop now, because I am afraid the same thing will happen. Do you have any suggestions?
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Many updates end up deleting all songs off your player as a side effect - try reloading your songs onto the Opal and see if they will play after that.
Also, make sure the hold/lock switch wasn't accidentally activated.
Another possibility is that one of the updates made a change to which DRM licenses the player is compatible with. If you have songs with an older DRM-9 license, they may not be usable after the update. which music service do you get your songs from? If it is a licensing issue, then I would try loading only songs that are in mp3 format - they will never give you funky issues.
I am not a tech but I am not tech challenged. If you have not had this device that long and still have the reciept, TAKE IT BACK. I am on my 3rd one and these things are not very well made. The first one I had the screen got lines in it and started turning black around the edges in about 2 weeks. The second one I had developed the problem you are having talked to tech support at RCA their fix was "That's strange I never heard of that happening before". Walmart took that one back. This one actually lasted a few months but the screen started blanking out, music still played however. Two days ago I charged it when I disconnected it from the computer it came on. I shut it down to use later.It has not come on since. Contacted RCA who's fix this time is if you have the receipt (I do not) send it in they will take a look at it (you pay shipping). If you have no receipt then ship it back but they will charge $55.
The same thing happened to me.(I have a different model but I'm sure you can solve it the same) Go to the website and download the frimware thing and it will completly clean your MP3 of data you added. At least it did for me.