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I could be wrong, but it sounds like the TV hasn't gone through channel setup. You have to do this in order for the TV to "learn" the channels, assuming you are using cable. If you are using cable run channel search in the setup menu and see if that changes anything. Can you change channels by manually entering in the channel # and hitting enter?
Hello First connect the cable to its cable input socket at rear. Turn the tV On and enter its Menu option window. Press UP or DN button on the remote control to select 'Cable'. Selecte EZ scan [channel search]. The TV must scan for all available channels, and will stop after all the channels has been stored in its memory. You have to wait till the search function stops; no other functions with remote cannot be done, and the set will not respond any external command, either by remote control or by its front panel control, except the mains power ON/OFF switch will work. OK.
You will have to run the Autoprogram menu function from the menu. Here are the steps
Press the MENU button on the remote control.
Use the cursor down to select Installation in the Settings menu.
Use the cursor right to enter the Installation menu.
Select Autoprogram in the Installation menu.
Use the cursor right to enter the Autoprogram menu.
Press the OK button.
Select Cable or Antenna in the Installation mode.
When Antenna is selected, the TV will detect antenna signals and will search for antenna TV (NTSC and ATSC) channels available in your local area.
When Cable is selected, the TV will detect cable company supplied signals and will search for cable TV (NTSC,ATSC, QAM modulated) channels available in your area.
Make sure that registration with your cable TV provider and connection of equipment are completed.
Press the green button “Next” on the remote control.
Press the green button “Start” to start autoprogramming.
The menu screen disappears and the progress of autoprogramming is displayed.The progress bar indicates the number of analog and digital TV channels found. (Also digital channels via CableCARD are being programmed.
When Autoprogramming is complete, a message appears confirming the completion and the TV switches to the first installed TV channel.
Try the keys on the set I would think there is a menu key there on the set to help get you out of favorite channels. Universal remotes don't always work as thought should be and usually onthe the devices remote will access all functions. Is our remote dead or busted? Try opening it up look for bad solder on the circuit board clean the switch contacts on the the board it may just fix it