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Hi, yes I have an idea what might be the matter, especially if the iPod was in the cradle at the time of the accident, you probably have a couple of circuit board contacts that came loose at the point where the docking terminal meets the circuit board. Fixing this will require some pretty precise soldering and the use of a strong magnifying glass. The broken solder joints will not look quite like the unbroken ones, they may actually be up off the circuit board a bit-or where the solder turns into the green circuit path may have a crack. Either way it will require some nifty soldering as I said. To fix a crack in the green circuit trace this will require scraping a little of the green off the circuit trace ( actual color of circuit board varies slightly by manufacturer ) exposing enough of the copper to solder back across the gap to restore conductivity. This may need to be repeated several times more than likely. Also to find the cracked solder joints you may try to wiggle slightly the entire docking connector while looking at it under magnification, then you may better see the defects. I hope this was of some help, and thanks for choosing FixYa,good luck-Prodzilla.
For this type of problem you will need to talk to Emerson Customer Support. They will know if the functions you want will be available to you with the operation of the Clock/Radio and your iPod. The telephone number for the Emerson customer support is 1-800-909-1240. You can call them during the hours of 8am-4:30pm central time USA. Give them the make and model number of your Clock/Radio and ask them for assistance with your problem. I hope this information help you solve your problem. Thank you for using FixYa and have a nice day!