How to file a dispute against the Seller using PayPal

Prepare all PayPal transaction info regarding your dispute, particularly the PayPal transaction ID. Note, this is ONLY for transactions made from PayPal's website, this is not applicable for all other payment transactions made over the internet.

Follow this simple steps in filing a claim / dispute against the seller from PayPal.

Click here and log in to file a dispute, if that didn't work, use this web address:
https://www.paypal.com/ca/cgi-bin/webscr?cmd=xpt/Customer/customerservice/GXOLogin-outside&from=resolution_center&toResCtr=true&fileWhat=claim


After logging in, you should see this page:


.. click on that yellow button saying "Dispute a Transaction". You will see this page after clicking that button:


.. select item dispute and click the yellow button saying "Continue".
After that, you'll be taken to this page:


If you have the transaction ID prepared, type it on the box provided, if not, you can search for it by clicking the "Find transaction ID" button and select the specific transaction ID from your PayPal transaction history.


When your PayPal transaction history pops out, make sure it captures the date from when you made the transaction, see from the sample below, my history is showing only all of my activities from January 12, 2010 to today, February 11.



Once you find the specific transaction, click on the Transaction ID and it will take you back to this page with the Transaction ID already in the textbox..


.. all you need to do is click that yellow button saying "Continue".


And from there, you will be asked 1 or 2 more questions which you have to answer by selecting the appropriate option applicable to you, so you can finalize the dispute.


Note that this dispute does not guarantee that your money will be given back to you. PayPal will freeze your seller's account until your problem is resolved forcing them to return your money. However, if the seller decides to close the specific account, that's not gonna be good for you, you will totally loose the money that you paid but the dispute that you filed will damage his/her credit track record, because as you know, PayPal is linked to our our credit cards and/or bank accounts.

Good luck!


For more info, visit PayPal's Security Center.