Question about Creative Labs ZEN SLEEK MP3 Player

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Zen Sleek Model No :- DAP-HD0018. ( Firmware Problem)

I have zen sleek ipod. which DAP-HD0018.

when i start this player then is it display message that " Firmware Problem".

and then after it is open.

it is dislay only 4 option.

1. Clean UP
2. Format All
3. Reload Firmware
4. Reboot.

when i insert new song in that player so it is not added.

Please tell me the solution of that problem.

thanks You.

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  • asraf_nipun
    asraf_nipun Jun 24, 2008




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I can connect the it to my computer

Posted on Oct 03, 2008

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Have you tried updating your firmware? I think the firmware you need is here

I recommend clicking the show details option, because it will give you installation instructions

Posted on Mar 04, 2008


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Posted on Jan 02, 2017

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1 Answer

My zen photo sleek is stuck in recovery mode

I had this same problem and almost threw out the Zen. You need to download the Zen Sleek Photo firmware upgrade software from Creative (

  1. The firmware updater needs to run in XP SP2 or SP3. It apparently won't run on Vista.
  2. The trick to getting the Zen recognized by the firmware update software is to make sure you uninstall both WMP11 as well as the WMP11 Runtime. Those two things are listed separately in Add/Remove programs. BOTH must be uninstalled before the firmware updater will recognize your Zen.
Now I'm back to using my Zen. It's all good.

Nov 26, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Creative Zen Sleek Firmware Problem...

u r facing a short circuit in the motherboard of ur device!

plz rate this post

if u can solve it in ur own u need to be Chinees - -

Aug 27, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Firmware problem

You can't reinstall the firmware on these units if your computer has Windows Media Player version 11 on it. Try uninstalling WMP11, reloading the firmware off creative's site, then after the player is working again, you can reinstall WMP11 from the internet. I don't know if it will work for you but I have brought back many dead sleek photo units this way. The problem is not with the players themselves, it's a software interface problem that makes the creative software and the WMP11 software incompatible.

Jan 14, 2008 | Creative Labs Zen Sleek Photo MP3 Player

5 Answers

Reloading Firmware on Zen Sleek Photo

This is what I found. Windows Media Player 11 messes it up. All you have to do is uninstall anything Windows Media Player 11 and then run the firmware upgrader. It's some sort of but. You can reinstall WMP when your done installing the firmware. I found it on the creative forum.

Jan 05, 2008 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Zen frozen on one screen even after I've restarted it.

hard drive sounds bad. has it been dropped?
try to do a cleanup
  1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.
2. Connect the power supply to the player.
3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole
underneath your player, beside the data/power connector. Keep on holding the
Play/Pause button while you release the Reset button. The Rescue Mode screen will
then appear.
4. After the recovery mode has started, release the Play/Pause button

It will display the following options.
Clean Up Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

Dec 04, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer

Error with Napster,/?St=70,E=0000000000295074190,K=561,Sxi=1,Kb=ww_english_add,VARSET=ws:,Case=obj(7931),Kb=ww_english_add
To use an MP3 player with online music subscription services, the following is needed:
  • A specific application from the online music service provider
  • Windows Media Player 11.
  • Windows XP Service Pack 2 or Vista. To check the Service Pack version, click on Start, Control Panel and then System.
  • An MP3 player with MTP/PlaysForSure firmware installed. Currently, the following players support PlaysForSure either out of box or with an available firmware upgrade: ZEN Vision W, ZEN V Plus, ZEN V, ZEN Vision:M, ZEN Vision, ZEN Sleek Photo, ZEN Micro, ZEN MicroPhoto, ZEN Sleek, ZEN Touch, ZEN Xtra, and ZEN PMC.

Nov 30, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Firmware update does not recognize Sleek

is it possible to try another computer or laptop?

Nov 01, 2007 | Creative Labs ZEN SLEEK MP3 Player

1 Answer


I think I found it for you:

Mar 28, 2007 | Creative Labs ZEN SLEEK MP3 Player

2 Answers

Can't reinstall Firmware

It only sees the player if you are using Windows Media Player 10! Try a fresh computer. Get it to see the Zen Sleek by updating the driver. Load Media Player 10 (Not 11) and try the update firmware program again. Best of luck

Feb 13, 2007 | Creative Labs ZEN SLEEK MP3 Player

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